{"id":2484906,"url":"https://alion.io/job/questarauto-global-support-customer-success-representative-questar-auto-technologies","title":"Global Support & Customer Success Representative - Questar Auto Technologies","company":{"id":4419239,"name":"Questar Auto Technologies Ltd.","domain":"questarauto.com","url":"https://alion.io/company/questarauto","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Herzliya, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"Edge AI","optional":true}],"status":"live","first_seen_at":"2026-10-14T00:04:46Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T05:47:31Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Responsibilities\nResponding to customer inquiries across various channels\nHandling, tracking, and documenting customer cases in internal systems\nCoordinating with relevant company teams as needed\nMeeting defined targets and service-level agreements (SLA)\nCombining customer-facing communication with back-office operational tasks\n RequirementsAvailability for 24/7 shift work, including nights and weekends\nStrong service orientation and customer-centric mindset\nProficiency in Office 365 and Excel\nFluency in English (reading, writing, and speaking) - mandatory\nExcellent verbal and written communication skills\nPrevious experience in a support or call center - an advantage\nAdditional languages - an advantage\nTechnical background and affinity for the automotive field - an advantage\n Suitable for students, including part-time positions\nHybrid work model based in Herzliya\nWho we are?\nQuestar Auto Technologies is a company at the forefront of the automotive industry, introducing innovative AI technology for predictive vehicle health & Driver behavior. We help our clients in the automotive sector, including automakers and fleet operators, to unlock the value of their vehicle data and make informed decision through insights delivered to them through our systems. Our solution combines cutting-edge AI-based analytics software, advanced data analytics, and extensive experience in the commercial vehicles industry telematics. By performing deep learning both onboard vehicles and in the cloud, Questar's technology can predict potential issues before they occur, enabling proactive management of maintenance, drivers, and mission, reducing TCO.\nQuestar system is deployed in 20 countries and some of the largest OEMs & Teir1 are part of the company customers.","description_format":"text","description_chars":1766,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Israel","iso":"IL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T00:04:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":32,"reasons":["seen:7","win:early","comp:attention"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/questarauto-global-support-customer-success-representative-questar-auto-technologies","json_url":"https://alion.io/job/questarauto-global-support-customer-success-representative-questar-auto-technologies.json","meta":{"generated_at":"2026-10-21T09:46:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13898,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4419239},"rest":"https://alion.io/mcp/rest/get_company?id=4419239"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquestarauto-global-support-customer-success-representative-questar-auto-technologies"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquestarauto-global-support-customer-success-representative-questar-auto-technologies"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquestarauto-global-support-customer-success-representative-questar-auto-technologies"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/questarauto-global-support-customer-success-representative-questar-auto-technologies\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquestarauto-global-support-customer-success-representative-questar-auto-technologies"}]}