{"id":4116245,"url":"https://alion.io/job/questrade-administrator-account-services-operations","title":"Administrator, Account Services Operations","company":{"id":58127,"name":"Questrade","domain":"questrade.com","url":"https://alion.io/company/questrade","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":95,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rosario, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-02T05:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T17:54:14Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"What’s in it for you as an employee of QFG?\nHealth & wellbeing resources and programs \nPaid vacation and personal days for work-life balance\nCompetitive compensation and benefits packages\nWork-life balance \nCareer growth and development opportunities\nOpportunities to contribute to community causes\nWork with diverse team members in an inclusive and collaborative environment\n\nWe’re looking for our next Administrator, Account Servicing Operations Could It Be You?\n\nThe Administrator, Account Servicing Operations will be expected to ensure the timely and accurate processing of a wide variety of investment account onboarding and servicing requests and maintain their investment accounts, including account set-up and documentation review and validation\n\nNeed more details? Keep reading…\n\nIn this role, responsibilities include but are not limited to: \nThe Administrator is a critical member of our Back-Office Operations team. This role is responsible for ensuring that client investment accounts flow correctly through the different stages of the account opening life cycle, ensuring proper review and processing of a wide range of documentation and deposit information. This role is also responsible for executing a range of client requests related to account administration, maintenance, and servicing. The administrator will ensure the timely, accurate, and compliant processing of documents and information, directly impacting the integrity of client records and the firm's overall service delivery\nEnsure the accurate and compliant completion of high-risk operational functions following strict internal controls. These include:\nReviewing, validating and gathering all documentation for complex account onboardings, before submitting to Compliance for final review and approval.\nProcessing a high volume of diverse client-initiated requests.\nProcessing a high volume of Customer Support team requests. \nPre-authorized deposit (PAD) agreement validations.\nDividend reinvestment plan (DRIP) setups and updates.\nDistribution of incoming faxes to the appropriate departments.\nValidation and approval beneficiary designation requests.\nAdditions and modifications to Authorized Trader designations. \nReview incoming client paperwork and forms for completeness, accuracy, and adherence to regulatory requirements (e.g., signatures, required documentation).\nInvestigate client queries and respond accordingly while maintaining exceptional levels of client service. \nComplete daily processing within departmental standards, and according to service level agreements, regulatory requirements and Questrade policies. \nCollaborate with other Questrade departments as required, namely Front Office teams, to resolve complex client service issues and discrepancies.\nAssist in creating and maintaining team policies and procedures.\nInput and verify data in core brokerage systems and industry platforms.\nMaintain organized electronic documentation and audit trails for all processed requests.\nAdhere strictly to anti-money laundering (AML), Know Your Customer (KYC), and other regulatory procedures during account maintenance and servicing activities.\nRemain current on all internal policies and industry regulations pertaining to account administration and client data privacy.\nOther duties as assigned \nSo are YOU our next Administrator, Account Servicing Operations ? You are if you…\nCollege or University graduate or equivalent (preferably in administration and/or finance area).\n2+ years of relevant work experience in an administrative, accounting, or operations role, preferably within a regulated industry (e.g., financial services, insurance, healthcare).\nBasic understanding of financial services compliance standards (e.g., KYC, AML).\nA strong understanding of the investment industry is an asset. \nExcellent analytical and problem-solving skills, with an extraordinary attention to detail.\nStrong critical thinking and ability to decompose complex concepts into simple and compelling messages.\nCurious and engaged, who takes ownership of their own learning journey by asking questions and seeking out new information.\nStrong communication skills and the ability to collaborate effectively.\nProven experience with G-Suite or Microsoft Office, especially Excel/Google Sheets.\nPositive attitude and strong client orientation.\nExcellent time management and organizational skills.\nAble to multitask, and prioritize and re-prioritize workload as needed.\nAbility to work independently in a fast paced environment.\nCompletion of Financial and/or investment certifications is highly valuable.\nExperience using complex financial software such as Broadridge BPS is an asset.\nSounds like you? Click below to apply!\n