{"id":1927103,"url":"https://alion.io/job/questrade-supervisor-income","title":"Supervisor, Income","company":{"id":58127,"name":"Questrade","domain":"questrade.com","url":"https://alion.io/company/questrade","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":95,"open_postings":13,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["North York, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":85000,"currency":"CAD","period":"year","gross":null,"usd_annual":59606},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"n8n","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-05T04:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-13T07:18:58Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"What's in it for you as an employee of QFG?\nHealth & wellbeing resources and programs\nPaid vacation, personal, and sick days for work-life balance\nCompetitive compensation and benefits packages\nWork-life balance in a hybrid environment with at least 3 days in office\nCareer growth and development opportunities\nOpportunities to contribute to community causes\nWork with diverse team members in an inclusive and collaborative environment\n\nThis job posting is for an existing vacancy.\n\nWe're looking for our next Supervisor, Income. Could It Be You?\n\nThe Supervisor, Income works collaboratively within the management group to coordinate the activities of our Analysts and successfully meet the needs of the business. You will monitor service quality to ensure service levels are consistently achieved, resolving issues efficiently and effectively, and you will collect, interpret, and report on metrics. You will oversee the end-to-end lifecycle of the income functions and mitigate market risk by ensuring deadline integrity, acting as the final point of escalation for complex queries. This role is designed to ensure that back-office processing never compromises the client experience or the firm's capital.\n\nNeed more details? Keep reading…\n\nIn this role, responsibilities include but are not limited to:\nApplying strong knowledge of dividends, distributions, interest, and entitlement payments, along with their tax, trade, and settlement implications\nActively monitoring the team's timely and accurate processing of dividend and distribution payments, including event set-up, announcement review, and the processing of various distribution events (spin-offs, optional stock dividend elections, rights distributions, stock splits, foreign elections, and DRIPs), as well as reconciling, monitoring, and posting entitlements to client accounts\nCreating and maintaining process and procedure documentation\nLiaising with external vendors as required, and maintaining productive relationships with third-party service providers including Broadridge, transfer agents, and other financial counterparties\nReviewing and signing off on daily reports for the function, and escalating breaks and risks promptly\nResearching and responding to inquiries from internal business groups, depositories, agents, clients, and issuers, and supporting and de-escalating client inquiries and requests in a timely manner\nServing as a resource for junior staff, with an understanding of all departmental procedures and market practices\nLeading the practical use of n8n, SQL, Python, and AI in day-to-day operations\nFostering a culture of operational excellence by continually identifying opportunities to eliminate manual effort, reduce errors, and shorten processing time, and building the business case to implement the change\nCoordinating project initiatives with partners in Operations, Technology, Tax, Risk, Trading, and Compliance\nInitiating or participating in projects, communicating project status, and providing timely escalation of issues to your manager to ensure project objectives are met\nSupporting the growth of the team, including planning for staffing and workflow allocation\nAssessing training needs within the team, with a focus on coaching and the growth of any direct reports\nTaking on special projects as assigned\n\nSo are YOU our next Supervisor, Income? You are if you…\nHave 4+ years of experience in dividends, distributions, or entitlements, including time leading a team\nHave experience working in clearing operations or a back office\nHave a post-secondary degree or diploma in a related field\nHave excellent communication, time management, and organizational skills\nHave excellent analytical and accounting skills, and can accurately determine complex entitlement payments and finalize end-to-end processes\nWork well under pressure in a fast-paced, high-risk environment while maintaining a professional manner\n\nAdditional kudos if you…\nHave technical skills in Python, SQL, Google Workspace, workflow automation (n8n), and AI tools\nHave completed CSI courses such as the CSC and the CPH exam\nHave experience using Broadridge BPS\n\nAdditional Information…\nThis position sits within Questrade, in Brokerage Operations, and reports to the Senior Manager, Corporate Actions and Income.\nThis position has one direct report (Analyst, Entitlements). You will partner closely with the Supervisor, Settlements and the Supervisor, Securities Lending and Finance.\nThis is a Full Time Regular position based in the GTA.\n\nCompensation Information:\nBase salary range: $75,000 - $85,000\nThe final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.\nSounds like you? 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