{"id":2749074,"url":"https://alion.io/job/questrade-trade-support-specialist","title":"Trade Support Specialist","company":{"id":58127,"name":"Questrade","domain":"questrade.com","url":"https://alion.io/company/questrade","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":95,"open_postings":12,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["North York, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":43000,"max":45000,"currency":"CAD","period":"year","gross":null,"usd_annual":31828},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T04:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T13:33:09Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"What’s in it for you as an employee of QFG?\nHealth & wellbeing resources and programs \nPaid vacation, personal, and sick days for work-life balance\nCompetitive compensation and benefits packages\nWork-life balance in a hybrid environment with at least 3 days in office\nCareer growth and development opportunities\nOpportunities to contribute to community causes\nWork with diverse team members in an inclusive and collaborative environment\n\nThis job posting is for an existing vacancy. \n\nWe’re looking for our next Trade Support Specialist. Could It Be You?\nThe Trade Support Specialist is a high-tier subject matter expert dedicated to achieving First Contact Resolution (FCR) for specialized trade-related inquiries. By adopting the \"You touch it, you own it\" mantra, this role eliminates siloed support by empowering the specialist to own the entire client journey for technical trade concerns.\n\nNeed more details? Keep reading…\nIn this role, responsibilities include but are not limited to: \nOwnership-Driven Support: Serving as the primary and crucial point of contact for complex trade topics, moving away from traditional \"triage and transfer\" workflows.\nFCR Focus: Resolving inquiries on the first interaction to drive world-class client satisfaction.\nTechnical Authority: Acting as a specialized \"owner\" of the client journey for sophisticated asset classes and platform mechanics.\nProactive Advocacy: Serving as a thinker and problem-solver who contributes to the evolution of pod procedures and platform improvements.\nTrade Inquiry Resolution: Managing and resolving technical inquiries regarding equities, options (strategies/assignments), FX, shorting, precious metals, and negative balances.\nPlatform Troubleshooting: Troubleshooting and reproducing technical issues exclusively related to trade routing, order flow, and Questrade’s trading platforms.\nInquiry Ownership: Taking full responsibility for complex account financials, including P&L discrepancies, corporate actions, dividends, and journaling.\nProactive Procedure Improvement: Analyzing client feedback and recurring pain points to propose new solutions and procedural improvements for the pod.\nFeedback Reporting: Proactively reporting platform issues and client sentiment to management to drive future-state support enhancements.\nCollaboration: Communicating with Trade Desk, risk, back office, and technology support to ensure the successful resolution of client issues.\n\nSo are YOU our next Trade Support Specialist? You are if you…\nHave minimum 1 year of related work experience in a financial services contact center.\nHave a post-secondary degree or diploma in a related field.\nHave excellent written and verbal communication skills. \nHave extreme attention to detail and a solution-focused mindset.\n\nAdditional kudos if you…\nHave completed the Canadian Securities Course (CSC) and/or Derivatives Fundamentals and Options Licensing (DFOL).\n\nAdditional Information…\nThe shifts will be scheduled 5 days per week, not exceeding 40 hours in total; however the working hours/days of the week may fluctuate from one week to another.\nThe shifts can be scheduled Mondays-Fridays between 7:30 am-8:30 pm (8.5-hour shift) and/or Saturdays & Sundays from 10 am-4 pm (6-hour shift), including statutory holidays.\n\nCompensation Information:\nBase salary: $43,000 - $45,000\nThe final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.\n\nSounds like you? Click below to apply!\n#LI-Hybrid","description_format":"text","description_chars":3642,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Investing Apps & Robo-Advisors","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-10-16T23:27:53Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":67,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":31828,"is_top_pay":false},"html_url":"https://alion.io/job/questrade-trade-support-specialist","json_url":"https://alion.io/job/questrade-trade-support-specialist.json","meta":{"generated_at":"2026-10-17T15:09:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20433,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58127},"rest":"https://alion.io/mcp/rest/get_company?id=58127"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquestrade-trade-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquestrade-trade-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquestrade-trade-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/questrade-trade-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquestrade-trade-support-specialist"}]}