{"id":3063083,"url":"https://alion.io/job/questronix-infrastructure-engineer","title":"Infrastructure Engineer","company":{"id":50096,"name":"Questronix","domain":"questronix.com.ph","url":"https://alion.io/company/questronix","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"D","score":47,"open_postings":168,"ghost_share":0.887,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Nagios","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows Server","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-26T09:58:51Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":24},"description":"Job Description:\nProvide Level 1 (L1) operational support for enterprise IT infrastructure including\nservers, operating systems, network devices, and related services.\nPerform 24/7 monitoring of infrastructure systems using enterprise monitoring tools\nand respond to alerts, incidents, and service requests in a timely manner.\nConduct initial triage, diagnosis, and troubleshooting of infrastructure-related\nincidents before escalating to Level 2 or Level 3 support teams when necessary.\nMonitor the health and availability of servers, network devices, storage systems, and\ncritical services to ensure system uptime and service continuity.\nManage and update incident tickets, service requests, and alerts within the IT Service\nManagement (ITSM) platform while ensuring adherence to SLA requirements.\nExecute standard operational procedures (SOPs) for routine infrastructure tasks such\nas system checks, log monitoring, and service validation.\nPerform basic user account administration, including account creation, password\nresets, and access-related requests following security policies.\nMonitor backup jobs and scheduled tasks, ensuring successful completion and\nreporting any failures for escalation.\nSupport basic troubleshooting of network connectivity issues, including verification of\nIP connectivity, DNS resolution, and service availability.\nAssist in change implementation activities by executing approved changes under\nsupervision and documenting results.\nMaintain accurate operational documentation, knowledge base articles, and\nincident records to support continuous service improvement.\nCoordinate with internal teams, vendors, and application support teams during\nincident resolution and service restoration activities.\nSupport Production, UAT, and Development environments to ensure stable\ninfrastructure operations.\nParticipate in shift-based operations including nights, weekends, and holidays as part\nof a 24/7 support model.\nContinuously develop technical skills and knowledge through training, certification,\nand hands-on operational experience.\nRequirements\nQualifications\n\nBachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.\n\nBasic knowledge of IT infrastructure environments, including servers, storage, virtualization, and networking fundamentals.\nFamiliarity with Windows Server and/or Linux operating systems.\n\nBasic understanding of networking concepts, including TCP/IP, DNS, DHCP, and connectivity troubleshooting tools such as ping and traceroute.\n\nExperience or familiarity with enterprise monitoring tools (e.g., SolarWinds, Zabbix, Nagios, PRTG, or similar).\n\nExposure to IT Service Management (ITSM) tools such as ServiceNow, Jira Service Management, or similar platforms.\nUnderstanding of incident management, problem management, and change management processes aligned with ITIL practices.\nBasic knowledge of backup monitoring and system health checks.\nStrong analytical and troubleshooting skills with attention to detail.\nGood communication and documentation skills with the ability to coordinate effectively with cross-functional teams.\n\nAbility to work effectively in a 24/7 shift-based operational environment including remote or onsite support when required.\nDemonstrated willingness to learn new technologies and grow within the infrastructure support domain.\n\nOpen for Fresh Graduates","description_format":"text","description_chars":3395,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Systems Integrators","Analytics & BI 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