{"id":2268236,"url":"https://alion.io/job/queue-it-account-manager","title":"Account Manager","company":{"id":19859,"name":"Queue-it","domain":"queue-it.com","url":"https://alion.io/company/queue-it","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Minneapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-14T11:21:35Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-11-09T06:04:02Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Position, purpose & impact\nAs an Account Manager at Queue-it, you will own the commercial relationship with a portfolio of existing small and medium-sized business customers, helping them realize measurable value from our platform while supporting their continued growth.\nYour focus will be approximately 60% customer retention and health and 40% growth and expansion. You will proactively identify customer risks, evolving needs, and commercial opportunities, developing strategies that strengthen customer confidence, reduce churn, and increase long-term value.\nYou will serve as a trusted advisor to Spanish- and English-speaking customers, helping them discover new use cases, increase platform adoption, and expand Queue-it across additional events, teams, departments, or regions. Working closely with Sales, Product, Marketing, Customer Support, and Customer Success, you will turn customer insights into stronger outcomes for both our customers and Queue-it.\nBased in our U.S. office and reporting to the Head of Inbound & Digital Sales, this full-time role sits within the Inbound & Digital Sales team and follows a hybrid or on-site work model.\nYour toolkit\nNative-level Spanish and professional English communication skills.\n\n3+ years of experience in Account Management, Customer Success, Retention, or a similar SaaS customer-facing role.\n\nProven success retaining and growing existing customer relationships.\n\nExperience driving renewals, upsell, cross-sell, and account expansion activities.\n\nStrong stakeholder management and relationship-building abilities.\n\nCommercial mindset with the ability to identify growth opportunities and create customer value.\n\nExperience working with CRM platforms and customer data to manage accounts effectively.\n\nAbility to thrive in a fast-paced, collaborative, and growth-oriented environment.\n\nThe role in action\nManage and grow a portfolio of SMB customers across North and Latin America, with a strong focus on Spanish-speaking customers.\n\nOwn renewals, retention, and customer health within your assigned accounts.\n\nIdentify and execute upsell and cross-sell opportunities to increase customer value and revenue.\n\nConduct regular business reviews and proactive customer engagement activities.\n\nExpand Queue-it's footprint by uncovering new use cases, teams, departments, or events within customer organizations.\n\nMonitor customer health metrics and develop action plans for at-risk accounts.\n\nPartner closely with Customer Success, Product, Marketing, and Support teams to maximize customer outcomes.\n\nMaintain accurate forecasts, account plans, and customer activity within Salesforce.\n\nSuccess in the role will be reflected in strong customer retention and renewal rates, improved customer health and engagement, lower churn risk, increased product adoption, and the generation of expansion revenue and pipeline.\nWhy you'll love working here:\nGlobal & Collaborative\nA workplace enriched by international perspectives (40+ nationalities), fostering teamwork across cultures.\nCommunity\n A strong sense of belonging, built through social activities and shared experiences.\nTrust\n Reflected in both our product and workplace culture. You’re trusted to work in a way that suits you best, following our strength-based approach. We also value your opinions, embracing a typically Danish flat hierarchy across all our offices.\n\nGrowth-Oriented\nWe prioritize professional development, open communication, and opportunities to thrive.\nAbout the office\n Located in the heart of Minneapolis, Queue-it offers modern amenities, collaborative spaces, and quiet zones to suit all work styles. Plus, free entry to an in-building gym, access to the skyway system with numerous lunch and shopping options, a beverage-stocked fridge, company provided onsite lunch every Tuesday, and plenty of snacks to keep you fueled through the day!\n· Affordable medical, dental, and vision insurance, effective the first day of employment.\n· Health Savings Account (HSA) with company contributions.\n· Flexible Spending Account (FSA) - health care, limited-use health care and dependent care options.\n· 401(k) savings plan with company contributions, offering pre-tax and Roth options.\n· Company paid long-term disability insurance.\n· Company paid basic life and AD&D insurance.\n· Employee Assistance Program (EAP).\n· Option to enrol in the following: supplemental life insurance and AD&D insurance, spouse or domestic partner life insurance, child life insurance, supplemental ad&d, short-term disability, critical illness insurance, hospital indemnity insurance and accident insurance.\n· 24 weeks paid leave in connection with birth and adoption of a child, must be employed nine months at the time of leave start.\n· 9 Paid Holidays.\n· Paid Time Off.\n· $75 monthly cell phone reimbursement, if a company provided phone is declined.\n· $60 monthly parking allowance, must come into the office three times a week each month to receive.\nCompensation: This role offers a target annual on-target earnings (OTE) range of $75,000-$85,000, consisting of a competitive base salary and performance-based incentive compensation. Actual compensation will be determined based on skills, experience, qualifications, and location. This role also offers uncapped earning potential through our incentive compensation program.\nWork Model: Hybrid - 3 days in office, 2 days work from home.\nQueue-it is an Equal Opportunity/Affirmative Action Employer including VEVRAA and Disabled.","description_format":"text","description_chars":5486,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Growth opportunities","Life insurance","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Web Security & DDoS Protection"],"lifecycle":[{"event":"open","at":"2026-10-11T07:19:26Z"}],"visa":[{"country":"DK","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Certified for Denmark's Fast-track scheme","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Fast-track scheme","cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["SIRI: companies certified for the Fast-track scheme"],"filings_for_role_12m":0}],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":0.4,"p_active":0.805,"p_room":0.9,"age_days":55,"expected_fill_days":84,"reasons":["seen:55","win:mid"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":false},"html_url":"https://alion.io/job/queue-it-account-manager","json_url":"https://alion.io/job/queue-it-account-manager.json","meta":{"generated_at":"2026-11-09T07:38:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5143,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19859},"rest":"https://alion.io/mcp/rest/get_company?id=19859"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqueue-it-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqueue-it-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqueue-it-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/queue-it-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqueue-it-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2268236}},{"tool":"search_jobs","arguments":{"company":"queue-it.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2268236},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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