{"id":2268233,"url":"https://alion.io/job/queue-it-implementation-manager","title":"Implementation Manager","company":{"id":19859,"name":"Queue-it","domain":"queue-it.com","url":"https://alion.io/company/queue-it","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":7000000,"max":10000000,"currency":"JPY","period":"year","gross":null,"usd_annual":63660},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T12:40:46Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-14T21:27:51Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Office location:\nQueue-it Japan Branch\nLevel 7, Wakamatsu Building\n3-3-6 Nihonbashi Hon-cho, Chuo-ku\nTokyo, Japan 103-0023\nWe are growing our business and planning to relocate our office. The exact location is to be determined soon\nCompensation range: 7,000,000 JPY - 10,000,000 JPY determined based on relevant experiences and qualifications\nPosition, purpose & impact\nAs an Implementation Manager, you will be responsible for coordinating and managing the successful implementation of Queue-it solutions for our customers. You will act as the driving force behind customer onboarding and implementation projects, ensuring implementation is executed on time, within scope, and to the highest quality standards.\nWorking cross-functionally with Customer Success, Sales, Solution Architects, Product, and Support teams, you will provide structure, transparency, and accountability throughout the implementation and onboarding journey. You will build trusted customer relationships through clear, proactive communication and help customers achieve successful outcomes from day one. This role requires a highly organized project leader who thrives in a customer-facing environment, enjoys solving complex challenges, and can effectively balance multiple projects while maintaining an exceptional customer experience.\nYour toolkit\nExperience\nExperience leading customer-facing implementation, onboarding, delivery, or project management initiatives.\n\nExperience working cross-functionally in a fast-paced environment.\n\nSkills\nStrong project management and organizational capabilities.\n\nExcellent communication and stakeholder management skills in English and Japanese.\n\nAbility to coordinate multiple projects simultaneously while maintaining attention to detail.\n\nStrong problem-solving skills with a proactive and solution-oriented mindset.\n\nA customer-centric and relationship-driven approach.\n\nA structured and highly organized working style.\n\nAn effective collaborator who builds trust across teams.\n\nPassionate about delivering exceptional customer experiences.\n\nThe role in action\nLead the implementation of Queue-it solutions for Japanese customers across industries.\n\nEnsure projects are delivered on time, within scope, and according to agreed success criteria.\n\nDrive project planning, milestone tracking, and execution throughout the onboarding lifecycle.\n\nMaintain accurate project documentation and implementation records.\n\nBuild trusted relationships with customers through clear, proactive communication.\n\nAct as the central coordination point between customers and internal teams.\n\nFacilitate alignment across stakeholders to ensure successful project outcomes.\n\nProvide regular project updates, communicate risks, and manage expectations effectively.\n\nCoordinate cross-functional resources to support successful project delivery.\n\nYou will play a key role in our crucial office and presence in Tokyo and work from a co-working space, alongside a handful of highly competent colleagues.\nWe offer flexibility in where you work. While we expect you to spend most of your time at our Tokyo office, you'll also have the opportunity to work from home, visit customer sites, and occasionally work from other shared office locations.\nWhat we’re about\nAt Queue-it, we help some of the world’s biggest brands like Ticketmaster, Sky Mobile, Hermes and Peach Aviation to navigate their busiest days with confidence. Our virtual waiting room technology keeps websites running smoothly during high-traffic events, creating more fair and reliable online experiences for billions of users.\nBut we’re more than just software. We’re a global team of 40+ nationalities, working across Denmark, the U.S., South Korea, Australia, and Japan. We believe in the power of trust, not just in the digital experiences we protect and provide, but in our culture as well.\nHere, we take a strength-based approach: we want you to do what you naturally do best, because we know that’s when people thrive. You’ll be part of a supportive environment where individuality is celebrated and collaboration is key.\nAnd yes, we like to have fun. From monthly events and celebrations to cultural observances and learning initiatives, we make time to connect, recognize each other, and enjoy the Queue.\nWe are empowered by trust and strengthened by people.","description_format":"text","description_chars":4326,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Web Security & DDoS Protection"],"lifecycle":[{"event":"open","at":"2026-10-11T07:19:26Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.617,"p_room":0.9,"age_days":22,"expected_fill_days":34,"reasons":["conf:4","win:mid"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":63660,"is_top_pay":false},"html_url":"https://alion.io/job/queue-it-implementation-manager","json_url":"https://alion.io/job/queue-it-implementation-manager.json","meta":{"generated_at":"2026-10-15T01:00:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1144,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19859},"rest":"https://alion.io/mcp/rest/get_company?id=19859"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqueue-it-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqueue-it-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqueue-it-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/queue-it-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqueue-it-implementation-manager"}]}