{"id":2268234,"url":"https://alion.io/job/queue-it-senior-account-manager","title":"Senior Account Manager","company":{"id":19859,"name":"Queue-it","domain":"queue-it.com","url":"https://alion.io/company/queue-it","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Copenhagen, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":163000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5512},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T11:21:58Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-11-09T06:04:02Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Position, purpose & impact\nAs our new Senior Manager, you will own and grow a portfolio of enterprise customers across Europe, Australia, and New Zealand. Combining strategic account management with consultative sales, you will strengthen partnerships, identify growth opportunities, and expand commercial value within customer accounts and affiliated organizations.\nYou will hold the commercial ownership for your customers, driving expansion, retention, renewals and cross-sell while also building trusted relationships with senior decision-makers. Through executive business reviews and strategic account planning, you will help customers realize greater value from Queue-it and maximize Net Revenue Retention (NRR). Consequently, you will lead commercial negotiations, and collaborate closely with Customer Success, Solutions Engineering, Product, and Marketing.\nYour toolkit\nAt least 5 years of experience in Account Management, Account Executive, Customer Growth, or another quota-carrying B2B SaaS role.\n\nExperience selling SaaS solutions to enterprise organizations within e-commerce, public sector, and financial services.\n\nDemonstrated success retaining and growing existing enterprise customer relationships (+90% GRR).\n\nA proven track record of generating revenue through renewals, upsell, and cross-sell, achieving 100%+ NRR.\n\nExperience managing enterprise customers with significant annual recurring revenue (ARR).\n\nOwned end-to-end commercial relationships and negotiated complex enterprise agreements, directly managing the redlining process to align Master Services Agreements (MSAs), Statements of Work (SOWs), and SLA frameworks with corporate risk and legal parameters.\n\nStrong business acumen and the ability to build credibility with Director, VP, and C-level stakeholders.\n\nExcellent written and verbal communication skills in English. Additional European language skills are an advantage.\n\nThe ability to work independently in a fast-paced, international environment.\n\nThe role in action\nManage and grow enterprise SaaS accounts across Europe, Australia, and New Zealand.\n\nOwn retention, renewals, upsell, and cross-sell to drive strong GRR and NRR.\n\nBuild account plans that grow value and revenue.\n\nIdentify growth opportunities across customers, affiliates, and high-value enterprise portfolios affiliates.\n\nEngage confidently with stakeholders.\n\nLead commercial, redlines, MSAs, SOWs, and SLA negotiations.\n\nRun executive business reviews and planning sessions with clear commercial insight.\n\nPartner cross-functionally to deliver outcomes for enterprise customers.\n\nKeep CRM forecasts and pipeline data accurate.\n\nAdvise customers while balancing value creation protecting Queue-it’s commercial goals.\n\nWhy join the Queue\nYour Copenhagen base\nYou’ll work from our Vesterbro office in Copenhagen, Queue-it’s largest office and global headquarters. Designed for both collaboration and focus, the space includes open work areas, quiet rooms, and dedicated spaces for deep work.\nHow we work\nAt Queue-it, you’re trusted to work in a way that suits you best, supported by a strengths-based approach and a flat hierarchy inspired by Danish work culture. You’ll be part of a global team with colleagues from 40+ nationalities, where diverse perspectives, open dialogue, and cross-cultural collaboration are part of everyday work.\nCommunity and everyday life\nWe make time to connect, with regular social activities, ping pong, foosball, daily snacks, fresh fruit, great coffee, and access to a subsidized canteen in the building. It’s a workplace that balances professional growth with a strong sense of community.\nWhat we’re about\nAt Queue-it, we help leading brands like Ticketmaster, Sky Mobile, and Peach Aviation navigate their busiest days with confidence. Our virtual waiting room keeps websites running smoothly during high-traffic events, creating fairer, more reliable online experiences for billions of users.\nWe’re also a global team of 40+ nationalities working across Denmark, the U.S., South Korea, Australia, and Japan. We believe in trust - in the digital experiences we protect and in the culture we build together.\nHere, we take a strengths-based approach, encouraging people to do what they naturally do best. You’ll join a supportive environment where individuality is valued and collaboration matters.\nAnd yes, we like to have fun. From monthly events to cultural celebrations and learning initiatives, we make time to connect, recognize one another, and enjoy the Queue.\nWe are empowered by trust and strengthened by people.","description_format":"text","description_chars":4568,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Web Security & DDoS Protection"],"lifecycle":[{"event":"open","at":"2026-10-11T07:19:26Z"}],"visa":[{"country":"DK","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Certified for Denmark's Fast-track scheme","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Fast-track scheme","cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["SIRI: companies certified for the Fast-track scheme"],"filings_for_role_12m":0}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":0.4,"p_active":0.822,"p_room":0.9,"age_days":55,"expected_fill_days":84,"reasons":["seen:55","win:mid"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/queue-it-senior-account-manager","json_url":"https://alion.io/job/queue-it-senior-account-manager.json","meta":{"generated_at":"2026-11-09T07:39:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5169,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19859},"rest":"https://alion.io/mcp/rest/get_company?id=19859"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqueue-it-senior-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqueue-it-senior-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqueue-it-senior-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/queue-it-senior-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqueue-it-senior-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2268234}},{"tool":"search_jobs","arguments":{"company":"queue-it.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2268234},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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