{"id":2983287,"url":"https://alion.io/job/quick-drycleaning-customer-onboarding-manager","title":"Customer Onboarding Manager","company":{"id":4420492,"name":"Quick Drycleaning","domain":"quickdrycleaning.com","url":"https://alion.io/company/quickdrycleaning","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4500,"max_usd":11500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-24T00:00:00Z","employer_posted_date":"2026-06-24","last_verified_at":"2026-10-21T13:34:34Z","board_verified":true,"closed_at":null,"days_open":119,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":119},"description":"Opportunity\nAs part of the Customer Activation team, your primary goal is to drive customers to go live as quickly as possible and start deriving real value from the platform.\nYou will own the complete onboarding journey - from sales handover to successful go-live - ensuring customers are not just trained, but are actively using the system independently.\nThis role is not limited to training. It involves driving adoption, removing blockers, enforcing timelines, and ensuring customers reach defined success milestones.\nResponsibilities\nTake complete handover from Sales by thoroughly understanding the customer persona, business model, pain points, and expectations.\n\nDefine and own the onboarding plan by clearly outlining milestones, timelines, training schedules, and go-live targets, and ensure alignment with the customer.\n\nGuide users on product features and train them to use the system effectively, ensuring they are able to operate it independently without external support.\n\nEnsure the customer achieves early value by driving them to actively use the platform and realize its practical benefits within the first few weeks.\n\nEvaluate customer usage patterns and proactively identify opportunities for deeper adoption of relevant features.\n\nBuild and maintain onboarding assets including setup guides, training videos, SOPs, and checklists to improve consistency and scalability of the onboarding process.\n\nRigorously measure and continuously reduce time to first order, time to go-live, and drop-offs during the onboarding journey.\n\nProvide structured and actionable feedback to Product, Engineering, Sales, and Support teams based on onboarding insights and recurring issues.\n\nHandover customers to the Customer Success and Support teams only after successful onboarding completion, ensuring a smooth and complete transition.\n\nContinuously build product knowledge and improve internal processes by identifying bottlenecks and driving improvements.\n\nWhat you can expect in the next 12 months\n\nWithin 1 month\nYou should have built a strong understanding of the laundry/dry cleaning domain, the QDC product, and the onboarding processes we follow. You will shadow multiple onboarding journeys and participate in at least 3 onboarding cycles through a buddy system.\n\nYou should spend time at a live laundry store to understand real operational workflows and challenges. You will also spend time with the technical support team to understand common issues and resolutions.\n\nYou are expected to build strong internal relationships by interacting with cross-functional teams and understanding how different functions work together.\n\nWithin 3 months\nYou should be able to manage onboarding for assigned customers with minimal support, aligned with defined service level expectations based on customer type.\n\nYou will be responsible for ensuring customers complete setup and start using the platform. You should be able to handle most product-related queries independently and drive customers toward achieving initial usage milestones.\n\nYou should start tracking onboarding progress, customer interactions, and key milestones using internal tools and systems.\n\nWithin 6 months\nYou should be independently managing end-to-end onboarding for customers, ensuring timely completion and consistent achievement of go-live targets.\n\nYou are expected to identify bottlenecks in the onboarding journey and actively contribute to improving processes, playbooks, and onboarding efficiency.\n\nYou will collaborate closely with Product, Engineering, Sales, and Support teams to address recurring challenges and improve overall customer experience.\n\nWithin 12 months\nYou should be consistently delivering strong onboarding outcomes, including improved time to go-live and higher activation rates.\n\nYou will own onboarding performance metrics and present insights and improvements to the team.\n\nYou will actively contribute to hiring, mentoring, and training new team members, helping scale the onboarding function.\n\nYou may take ownership of initiatives or lead a small team to drive onboarding excellence and continuous improvement across the organization.\n\nWhat does an ideal candidate look like?\nYou have 2+ years of experience in a customer-facing role such as Implementation, Onboarding, Customer Success, Account Management, Sales, or Corporate Training, with a strong track record of driving outcomes, not just handling interactions.\n\nYou demonstrate strong problem-solving ability and are comfortable dealing with ambiguity, taking ownership to identify issues and drive them to resolution without constant guidance.\n\nYou are able to quickly understand a software product, its workflows, and real-world use cases, and can confidently translate business requirements into practical system usage.\n\nYou are highly execution-driven and comfortable pushing customers when required, ensuring progress is maintained and timelines are not compromised.\n\nYou possess strong communication skills, with the ability to explain complex concepts in simple, structured, and easy-to-understand language across different types of customers.\n\nYou are organized and process-oriented, capable of managing multiple onboarding projects simultaneously while tracking progress, milestones, and follow-ups effectively.\n\nYou think in terms of metrics and outcomes, focusing on time to go-live, adoption levels, and customer activation rather than just task completion.\n\nYou are coachable, adaptable, and continuously seek to improve both your product knowledge and onboarding processes.\n\nYou are open to working in US shift timings in the future as 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