{"id":2983288,"url":"https://alion.io/job/quick-drycleaning-product-onboarding-specialist","title":"Product Onboarding Specialist","company":{"id":4420492,"name":"Quick Drycleaning","domain":"quickdrycleaning.com","url":"https://alion.io/company/quickdrycleaning","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-09-19T00:00:00Z","employer_posted_date":"2025-09-19","last_verified_at":"2026-11-02T18:58:01Z","board_verified":true,"closed_at":null,"days_open":409,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":409},"description":"About the job\nAs a part of the customer success team, your goal is to provide an exceptional customer onboarding experience & providing them step-by-step tutorials, unlimited guidance, and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.\nRequirements\nKey responsibilities:\n1. Handover from sales by understanding customers' persona, their pain points, and expectations\n2. Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process\n3. Guide users on product features and train them to use it effectively\n4. Make sure the customer achieves an early value and feels wow so he actually starts reaping the potential of the product\n5. Evaluate customers' usage patterns and determine additional ways the customer can successfully leverage the platform features\n6. Build and maintain the resources required for onboarding (walkthrough, set up guides, help tutorials, emails, and video tutorials)\n7. Rigorously measure onboarding time and improve it continuously\n8. Provide feedback to marketing, sales, support, success, and engineering teams\n9. Handover to the success and support teams after successful onboarding completion\n10. Maintain regular communications with clients\n11. Consistently gain product knowledge and work towards improvements","description_format":"text","description_chars":1437,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T07:58:41Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.129,"p_room":0.28,"age_days":409,"expected_fill_days":24,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/quick-drycleaning-product-onboarding-specialist","json_url":"https://alion.io/job/quick-drycleaning-product-onboarding-specialist.json","meta":{"generated_at":"2026-11-02T23:20:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32919,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420492},"rest":"https://alion.io/mcp/rest/get_company?id=4420492"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquick-drycleaning-product-onboarding-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquick-drycleaning-product-onboarding-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquick-drycleaning-product-onboarding-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quick-drycleaning-product-onboarding-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquick-drycleaning-product-onboarding-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2983288}},{"tool":"search_jobs","arguments":{"company":"quickdrycleaning.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2983288},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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