{"id":2498689,"url":"https://alion.io/job/quick-lizard-senior-customer-success-manager","title":"Senior Customer Success Manager","company":{"id":3063225,"name":"Quicklizard","domain":"quicklizard.com","url":"https://alion.io/company/quicklizard","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petah Tikva, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":151000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1304},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ClickUp","optional":false},{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-10-11T08:18:05Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-15T04:44:04Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Description\nSenior Customer Success Manager\nAbout Us\nQuicklizard helps retailers make better pricing decisions through an AI-powered platform that manages and optimizes prices across products, channels, and markets. We combine data, automation, and business rules to help customers execute their pricing strategies, respond to market changes, and improve profitability.\nAbout the Role\nWe are looking for a Senior Customer Success Manager who combines business understanding, analytical thinking, and technical aptitude to help global customers achieve measurable results with Quicklizard.\nYou will own customer relationships throughout the post-sales lifecycle, from adoption and ongoing optimization to renewal and expansion. You will work with pricing teams, technical stakeholders, and senior management to translate business goals into practical platform configurations, analyze results, and lead discussions that turn insights into decisions.\nSuccess in this role requires confidence working with both people and numbers, curiosity about how things work, and the independence to take ownership of complex initiatives and drive them to completion.\nKey Responsibilities\nOwn relationships with global B2B customers, serving as their trusted advisor and primary point of contact.\nUnderstand each customer’s business and pricing objectives, define measurable success goals, and drive clear action plans.\nLead business reviews, pricing workshops, and executive discussions, translating data and complex topics into clear recommendations and decisions.\nConfigure pricing strategies, business rules, and workflows, review customer data and recommendations, and investigate unexpected results.\nAnalyze pricing and business performance, including revenue, margin, and sell-through, to identify opportunities and demonstrate customer value.\nIndependently lead customer initiatives from definition to completion, coordinating internal teams, resolving blockers, and keeping stakeholders informed.\nDrive adoption, identify account risks, and manage renewals and expansion opportunities, including scope discussions, proposals, and negotiations.\nMaintain accurate and up-to-date account information in HubSpot and ClickUp, including customer health, commercial opportunities, key decisions, commitments, owners, and timelines.\nRequirements\nRequirements\n3+ years of experience in Customer Success, Account Management, or a related customer-facing role within B2B SaaS.\nProven experience managing complex global customers and working with business, technical, and executive stakeholders.\nStrong business and analytical skills, with the ability to interpret performance data, challenge assumptions, and turn findings into practical recommendations.\nStrong technical aptitude and a hands-on approach to learning software, configuring business rules, validating data, and troubleshooting issues independently.\nExcellent English communication and presentation skills, with the confidence to lead customer discussions and explain complex topics clearly.\nStrong ownership and independent judgment, with the ability to turn an unclear request into an actionable plan, manage multiple priorities, and drive work to completion.\nPractical experience using AI tools to improve research, analysis, meeting preparation, communication, and daily workflows, while validating outputs and handling customer information responsibly.\nExperience with renewals, expansion opportunities, and commercial negotiations.\nFlexibility to work with global customers across different time zones and occasionally respond to urgent matters outside regular working hours.\nAdvantages\nExperience in retail, e-commerce, pricing, revenue management, or business planning software.\nBackground in business analysis, financial analysis, consulting, or software implementation.\nFamiliarity with data integrations and the flow of information between business systems.\nBachelor’s degree in business administration, industrial engineering, economics, information systems, or a related field.","description_format":"text","description_chars":4036,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Israel","iso":"IL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T05:23:13Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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