{"id":2498690,"url":"https://alion.io/job/quick-lizard-technical-support-engineer-team-lead","title":"Technical Support Engineer-Team lead","company":{"id":3063225,"name":"Quicklizard","domain":"quicklizard.com","url":"https://alion.io/company/quicklizard","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petah Tikva, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":98000,"max_usd":280000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1858},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":false},{"name":"AWS","optional":true},{"name":"Ruby","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-09T10:57:33Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-15T00:37:59Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nWe are a young, dynamic hi-tech company looking for a hands-on, highly dedicated Technical Support Engineer who is ready to take the next step toward team leadership.\nThis is a hybrid role that combines Tier-1 technical support responsibilities with ownership of support team processes and training. You will not only become a go-to expert on our platform but will also help shape how support is delivered by leading initiatives, improving workflows, and mentoring new team members.\nIt’s a fast-paced, high-touch environment-ideal for someone hungry to grow, passionate about customer success, and eager to help scale a world-class support function from within.\nResponsibilities\nServe as the first point of contact for Tier-1 technical support, handling and triaging issues through Zendesk and collaborating as needed across departments.\nInvestigate root causes, debug issues, and coordinate escalations with engineering and product teams.\nGuide customers through platform features, API integrations, and SFTP connections.\nDrive and document support workflows, training plans, and internal processes to ensure team effectiveness.\nProactively mentor and support junior team members, taking initiative to train and upskill where needed.\nReproduce and debug customer-reported problems, escalating appropriately and following up for timely resolution.\nConduct deep investigations into technical issues and ensure accurate handoff to relevant teams.\nProvide product education and support to clients, helping them understand platform functionality.\nFlexible to work Fridays if needed, with occasional evening and holiday shifts.\nBeing on call for urgent issues as part of a regular rotation.\nRequirements\nMinimum Requirements\n3+ years experience in a customer-facing technical support or technical account management role\nFluent English, excellent written and verbal communication skills.\nDemonstrated ability to work independently in high-pressure and high-volume environments.\nTechnical troubleshooting skills with experience in\nZendesk\nSFTP\nAPI integration\nBasic Python\nStrong problem-solving skills and ability to identify and explain technical issues clearly to both technical and non-technical audiences.\nHighly proactive, responsible, and able to take ownership 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