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You will work closely with Product, Engineering, and Business teams to ensure a smooth client experience, providing guidance, issue resolution, proactive support, and intiatiives to improve the team's performance\nThis is a demanding and fast-paced role ideal for someone who thrives under pressure, has deep empathy for users, and is excited about solving problems and helping others succeed.\nResponsibilities\nServe as the first point of contact for Tier-1 technical support, handling and triaging issues through Zendesk and collaborating as needed across departments.\nInvestigate root causes, debug issues, and coordinate escalations with engineering and product teams.\nGuide customers through platform features, API integrations, and SFTP connections.\nHelp define and improve internal workflows by creating documentation, process diagrams, and training materials.\nReproduce and debug customer-reported problems, escalating appropriately and following up for timely resolution.\nConduct deep 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