{"id":4048373,"url":"https://alion.io/job/quickfirmx-customer-support-representative-english","title":"Customer Support Representative English","company":{"id":4523235,"name":"QuickfirmX","domain":null,"url":"https://alion.io/company/quickfirmx","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18000,"max":null,"currency":"EGP","period":"month","gross":true,"usd_annual":4068},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-09T00:00:00Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"We are hiring Customer Service Agents with GDS experience for IGT Solutions in Maadi. You will be supporting international travel clients through phone and/or email channels managing reservations and resolving travel-related issues in a professional and timely manner.\nJob Role\nAct as the front-line representative for travel customers\n\nHandle inbound inquiries related to reservations cancellations and flight changes\n\nManage both phone and email communication professionally\n\nCoordinate with internal travel support teams when needed\n\nResponsibilities\nResolve customer issues efficiently within SLA\n\nUse GDS systems (e.g. Amadeus Sabre Galileo) to manage bookings\n\nLog all customer interactions accurately\n\nMaintain a high level of customer satisfaction\n\nRequirementsRequirements\nFluency in English: Minimum B2 ideally C1\n\nGDS experience is a must (Amadeus Sabre Galileo etc.)\n\nMinimum 6 months of call center or travel support experience\n\nStrong verbal and written communication skills\n\nMust be able to work from the office in Maadi\n\nGraduates only (no undergraduates)\n\nBenefitsBase Salary\n\nEGP 18000 NET/month\n\nOther Benefits\n\nFull medical and social insurance\n\nTwo days off per week\n\nPaid training included\n\nStructured career development with a global travel brand\n\nSupportive and professional work environment\n\nOnsite office in Maadi Technology Park\n\nInterview Process\nStep 1 Pre-Assessment: Screening call or form to verify qualifications\n\nStep 2 Online Language Interview: Assess English fluency and communication\n\nStep 3 Final Interview: Conducted onsite or online with IGT Solutions\n\nIf you have GDS experience and want to grow your career in a global travel account this is your chance.\n Apply now and take the next step with 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