{"id":3924378,"url":"https://alion.io/job/quickfirmx-german-speaker-customer-service-representative","title":"German Speaker – Customer Service Representative","company":{"id":4523235,"name":"QuickfirmX","domain":null,"url":"https://alion.io/company/quickfirmx","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":44681,"max":null,"currency":"EGP","period":"month","gross":true,"usd_annual":9984},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-22T00:00:00Z","board_verified":false,"closed_at":null,"days_open":20,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":20},"description":"We are hiring on behalf of our trusted partner TTEC a global leader in customer experience solutions. This is your chance to join one of the top international call centers in Egypt and build a long-term career in customer service.\n\nAbout the Role What You Will Do\nAs a Customer Service Representative (CSR 1) at TTEC you will be the first point of contact for customers ensuring they receive exceptional service and support. Youll handle incoming calls chats or emails provide accurate information and resolve inquiries efficiently while maintaining a positive and professional attitude.\n\nYour responsibilities include:\n\nAnswer incoming communications from customers courteously and professionally.\n\nIdentify and understand customer needs offering clear and effective solutions.\n\nConduct quick research using internal systems to resolve technical or account-related issues.\n\nDocument all interactions accurately and ensure proper follow-up.\n\nCollaborate with your team to maintain service quality and achieve performance targets.\n\nWork on rotational shifts (24/7) while maintaining high service standards.\n\nThis role requires strong communication skills attention to detail and the ability to stay calm under pressure. You will receive full support and training to ensure your success in the role.\n\nRequirementsLanguage Skills: German level C1 and English level B1.\n\nExperience: Minimum of 6 months in a call center (customer service or related field).\n\nEducation: Graduates and dropouts are both eligible.\n\nExcellent communication problem-solving and multitasking abilities.\n\nBenefitsAttractive Salary: 44681 EGP Gross.\n\nTransportation: Available after 9 PM (door-to-door for females).\n\nSocial Insurance provided.\n\nWork Location: Maadi Cairo.\n\nWorking Hours: 8 hours per day 1-hour break.\n\nDays Off: 2 days weekly.\n\nWhy Join TTEC\nAt TTEC youll work in a dynamic international environment that values teamwork career growth and continuous learning. Youll receive professional training performance incentives and the opportunity to grow within one of the biggest global BPO leaders.\n\nIf youre fluent in German confident in English and ready for a rewarding career apply today through QuickfirmX Egypts #1 Platform for Call Center Jobs and start your journey with TTEC!\n\nApply Now via QuickfirmX The First Call Center Platform in Egypt.\n\nRequired Skills:\nRequired skills: B2 level English proficiency (Upper Intermediate) Excellent verbal communication Strong problem-solving and customer-handling skills Ability to follow structured processes and quality standards Team collaboration and adaptability in a fast-paced environment Basic computer and typing skills\n\nRequired Education:\nGraduates (Bachelors degree holders): PreferredDropouts: Eligible only if aged 27 or aboveUndergraduates: Not eligible for this position","description_format":"text","description_chars":2818,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-07T17:44:47Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.788,"p_room":0.75,"age_days":20,"expected_fill_days":25,"reasons":["seen:20","win:late"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":9984,"is_top_pay":false},"html_url":"https://alion.io/job/quickfirmx-german-speaker-customer-service-representative","json_url":"https://alion.io/job/quickfirmx-german-speaker-customer-service-representative.json","meta":{"generated_at":"2026-11-11T07:10:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10698,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4523235},"rest":"https://alion.io/mcp/rest/get_company?id=4523235"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquickfirmx-german-speaker-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquickfirmx-german-speaker-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquickfirmx-german-speaker-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quickfirmx-german-speaker-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquickfirmx-german-speaker-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3924378}},{"tool":"search_jobs","arguments":{"company":4523235,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3924378},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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