{"id":4070623,"url":"https://alion.io/job/quicklaunch-chief-operating-officer","title":"Chief Operating Officer","company":{"id":1880510,"name":"QuickLaunch","domain":"quicklaunch.io","url":"https://alion.io/company/quicklaunch","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-11T00:00:00Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-11-11T13:18:26Z","board_verified":true,"closed_at":null,"days_open":92,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":92},"description":"ELEVENX CAPITAL - EXC MANAGED SERVICES\nJob Description\nChief Operating Officer (COO)\nReports To\nPresident, EXC Managed Services (who\nreports into Xforce)\nLocation\nFull Time - Onsite [placeholder - confirm\nbefore publishing]\nEmployment Type\nExecutive Leadership\nAbout the Role\nEXC Managed Services (“EXC MS”) is ElevenX Capital’s\nmulti-service operating company, delivering IT managed services, marketing\nservices, website-building/digital services, and talent acquisition services to\nclients. EXC MS is seeking a versatile, hands-on Chief Operating Officer to run\nday-to-day operations across IT Operations, Marketing, Website-Building\nServices, and Talent Acquisition - translating strategy into disciplined\nexecution, owning P&L performance, and building a scalable, multi-service\norganization.\nThe COO reports to the President of EXC Managed\nServices, who in turn reports into Xforce. This is a hands-on operating role\nfor a leader who has run diversified service lines under one roof, is\ncomfortable carrying a sales quota alongside operational duties, and can move\nfluidly between strategic planning and day-to-day delivery management.\nKey Responsibilities\nOperational\nLeadership & P&L Ownership\nOwn\nfull P&L accountability for EXC Managed Services, including budgeting,\nforecasting, margin management, and cost discipline across all service lines.\nTranslate\nthe President’s strategic priorities into executable operating plans, KPIs, and\nquarterly business reviews.\nStandardize\nprocesses, reporting, and governance across IT Operations, Marketing,\nWebsite-Building Services, and Talent Acquisition to ensure consistent quality\nand accountability.\nIdentify\nshared-services and cross-sell opportunities across service lines (e.g., IT\nclients as website-build prospects, TA clients as marketing prospects).\nRepresent\nEXC MS operating performance to the President and, as needed, to Xforce\nleadership.\nOther\nDuties as assigned.\nIT\nOperations & Managed Services Delivery\nOversee\nIT infrastructure, systems architecture, cybersecurity posture, and\nhelpdesk/managed-services delivery for EXC MS clients.\nEnsure\nSLA adherence, uptime, and service-quality benchmarks are consistently met\nacross the managed IT portfolio.\nDrive\nautomation, ticketing, and systems integration (PSA/RMM, ERP, CRM, HRIS) to\nimprove delivery efficiency and margin.\nOwn\nvendor and technology-partner relationships supporting IT service delivery.\nMarketing\nLeadership\nOwn\nEXC MS’s marketing function - brand positioning, demand generation, content,\ncampaigns, and digital presence - across all service lines.\nBuild\nand manage a marketing pipeline that feeds both the IT managed services and\nwebsite-building services businesses.\nEstablish\nmarketing KPIs (pipeline generated, cost per lead, conversion) and report\nperformance against targets.\nEnsure\nmarketing messaging and positioning are consistent across EXC MS’s service\nportfolio.\nWebsite-Building\nServices - Sales & Delivery\nPersonally\ndrive and/or lead a sales motion for EXC MS’s website-building/digital services\nline, including prospecting, pitching, proposals, and closing.\nOwn\nthe delivery model for website-building engagements - scoping, project\nmanagement, quality assurance, and client handoff.\nSet\npricing, packaging, and margin targets for the website-building service line,\nand scale it into a repeatable, sellable offering.\nBuild\nand manage the sales and delivery team supporting this service line as it\nscales.\nTalent\nAcquisition\nOversee\ndelivery of Talent Acquisition services - whether as an internal function, a\nclient-facing TA/RPO managed service, or both - ensuring SLA adherence and\nstakeholder satisfaction.\nBuild\nscalable sourcing, screening, and hiring processes usable both for EXC MS’s own\nhiring and for any TA managed-services clients.\nPartner\nwith delivery leadership to strengthen client relationships and grow the TA\nservices portfolio, where applicable.\nPeople\n& Organizational Leadership\nBuild,\nmentor, and lead a leadership team across IT Operations, Marketing,\nWebsite-Building Services, and Talent Acquisition, fostering shared\naccountability.\nEstablish\nclear goals, KPIs, and accountability structures across all functions reporting\ninto the COO.\nChampion\na culture of operational discipline, sales accountability, and continuous\nimprovement.\nQualifications & Experience\nBachelor’s\ndegree in Business, Marketing, IT, or a related field; MBA or equivalent\nadvanced degree preferred.\n10+\nyears of progressive operations leadership experience, including at least 3-5\nyears in a COO, VP of Operations, or General Manager capacity within a\nmulti-service or managed-services business.\nDemonstrated\nexperience running IT managed-services delivery (SLAs, infrastructure,\ncybersecurity) is required.\nDirect\nexperience owning or closely partnering on a marketing function - demand\ngeneration, brand, campaigns.\nProven\nsales experience, ideally selling professional/digital services (website\ndesign/build or similar), with a track record of closing and scaling a service\nline.\nExperience\nin Talent Acquisition, ideally within a managed services, RPO, or staffing\nenvironment.\nStrong\ncommand of P&L management, budgeting, and forecasting across multiple\nbusiness lines.\nExperience\nreporting to a President/CEO or Board, with excellent executive communication\nand stakeholder-management skills.\nExperience\nin fast-paced, growth-oriented, or private-equity/venture-studio-backed\nenvironments is a strong plus.","description_format":"text","description_chars":5461,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","Identity Management"],"lifecycle":[{"event":"open","at":"2026-11-11T13:18:26Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.473,"p_room":0.28,"age_days":92,"expected_fill_days":29,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-11T15:46:04Z"},"pay":null,"html_url":"https://alion.io/job/quicklaunch-chief-operating-officer","json_url":"https://alion.io/job/quicklaunch-chief-operating-officer.json","meta":{"generated_at":"2026-11-11T15:46:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29475,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1880510},"rest":"https://alion.io/mcp/rest/get_company?id=1880510"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquicklaunch-chief-operating-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquicklaunch-chief-operating-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquicklaunch-chief-operating-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quicklaunch-chief-operating-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquicklaunch-chief-operating-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4070623}},{"tool":"search_jobs","arguments":{"company":"quicklaunch.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4070623},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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