{"id":4070629,"url":"https://alion.io/job/quicklaunch-support-dispatcher","title":"Support Dispatcher","company":{"id":1880510,"name":"QuickLaunch","domain":"quicklaunch.io","url":"https://alion.io/company/quicklaunch","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2025-05-05T00:00:00Z","employer_posted_date":"2025-05-05","last_verified_at":"2026-11-11T13:18:26Z","board_verified":true,"closed_at":null,"days_open":555,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":555},"description":"Job Role:\nThe Support dispatcher is the key role in the organization to triage and coordinate between, internal and intra teams along with client. Support dispatcher is responsible for the day-to-day operation and will work in close collaboration with system engineers, front-end developers, UX designers, business analysts, and software developers to implement solutions that align and extend shared platforms and solutions with long-term business implications. Responsible for dispatching the tickets to appropriate resources and ensure 24/7 operation of systems and when problems arise, effecting quick and permanent solutions. The Ticket dispatched will be required to ensure SLA’s are being adhered for client facing tickets along with meeting the deliverables.\nPrimary Responsibilities:\nCoordinate between Intra Teams, Clients and support team to provide first class technical support to clientele in higher education\nEnsure tickets are getting dispatched and addressed within SLA’s\nSet-up, manage and coordinate client calls for the team\nEnsure coordinating with inter, intra teams and clients to setup activities and calls as required\nShare required data for management reporting with defined frequency; daily, weekly and monthly\nAssign problems/tasks to tech support specialists\nRegularly review and analyze the service boards and follow-up with inter team and client\nAnalyze situations and determine resources needed to solve them\nMake decisions quickly, often with limited information\nFollow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions\nEnsure ongoing training for tech support staff; ; maintain and analyze training records\nReview daily priorities and take appropriate action to ensure results are achieved\nAvailability for support in Non-Business Hours as and when needed\nLiaison with the internal functions including Customer Success, product management, product engineering and other service functions\nWork on preparing monthly roster, on call roster\nWork on collating the data required for on call reports\nRequired Skills & Experience:\nOverall 0 - 2 years of relevant experience.\nKnowledge and experience in MIS reporting, MS Office, CW Tool.\nSelf-starter, driven, productive and works well under pressure.\nGood communication skills and the ability to work well with people at all levels are essential; must be customer focused.\nEducation\nAny Graduate","description_format":"text","description_chars":2501,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","Identity Management"],"lifecycle":[{"event":"open","at":"2026-11-11T13:18:26Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.114,"p_room":0.28,"age_days":555,"expected_fill_days":23,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-11-11T17:16:11Z"},"pay":null,"html_url":"https://alion.io/job/quicklaunch-support-dispatcher","json_url":"https://alion.io/job/quicklaunch-support-dispatcher.json","meta":{"generated_at":"2026-11-11T17:16:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32915,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1880510},"rest":"https://alion.io/mcp/rest/get_company?id=1880510"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquicklaunch-support-dispatcher"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquicklaunch-support-dispatcher"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquicklaunch-support-dispatcher"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quicklaunch-support-dispatcher\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquicklaunch-support-dispatcher"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4070629}},{"tool":"search_jobs","arguments":{"company":"quicklaunch.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4070629},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}