{"id":4160240,"url":"https://alion.io/job/quicklizard-senior-pre-sales-csm-us","title":"Senior Pre-Sales & CSM US","company":{"id":3063225,"name":"Quicklizard","domain":"quicklizard.com","url":"https://alion.io/company/quicklizard","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true},{"name":"Python","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-12T08:43:02Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T12:14:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nAbout Quicklizard\nQuicklizard is a pricing intelligence and optimization platform for retailers and brands. Our SaaS helps pricing, category and e-commerce teams set the right price across products, channels and markets, using competitive data, business rules and AI-driven recommendations to grow revenue and protect margin.\nWe are growing our customer base across the US and Latin America and are building a local team to serve and win customers in the region.\nThe role\nWe are hiring a hybrid pre-sales engineer and customer success manager to cover the Americas. The split is roughly 50/50: half your time managing and growing our US and Latin America customers, half supporting the sales team on new opportunities across the region.\nThis is a remote role, based in Mexico or the US, reporting to the Director of Sales. You will work closely with Account Executives, our implementation and R&D teams, and product. Because you will sell and serve the same region, you own the full customer journey: from first demo to go-live, adoption and renewal.\nWhat you'll do\nCustomer success (about 50%)\nOwn a portfolio of US and Latin America customers as their main day-to-day contact, from onboarding through renewal.\nLead onboarding and go-live: gather requirements, translate the customer's pricing logic into strategies and business rules, and coordinate data integration with our implementation and R&D teams.\nDrive adoption: train users, spot underused capabilities, and recommend improvements to pricing strategies.\nRun regular business reviews that tie Quicklizard's results to customer KPIs such as margin, revenue and price competitiveness.\nProtect renewals by flagging risk early, and identify expansion opportunities (new categories, channels, countries or modules) together with the Account Executives.\nBe the customer's voice internally, feeding requests and feedback to product.\nPre-sales (about 50%)\nPartner with Account Executives on Americas opportunities, from discovery to signature.\nLead business and technical discovery: the prospect's pricing process, data sources, systems (ERP, e-commerce, POS) and competitive data needs.\nBuild and deliver tailored demos, workshops and proof-of-value environments, in English and Spanish.\nMap prospect use cases to Quicklizard's pricing strategies, rules and integrations, and scope the implementation.\nOwn the technical and functional sections of RFPs, RFIs and security questionnaires.\nEnsure a clean handover from sale to onboarding, so what we promise is what we deliver.\nWhat you bring\n5+ years of experience across pre-sales or solutions engineering, customer success and account management, in B2B SaaS or retail technology.\nA background in retail: you understand how retailers and brands manage categories, promotions, pricing and assortment.\nTechnical fluency: comfortable with data, data feeds, APIs and system integrations, and able to speak with both IT and business stakeholders.\nStrong demo and presentation skills, with confidence in front of pricing managers, category managers and C-level executives.\nFluent professional English and Spanish, written and spoken.\nBased in Mexico or the US, with the right to work there, and available for regular travel to customers and prospects in the region.\nA self-starter who works well remotely, across time zones, and is comfortable building processes in a region we are still growing.\nNice to have\nPricing experience: as a pricing analyst or manager at a retailer, or with price optimization, revenue management or competitive price monitoring software.\nFamiliarity with retail systems common in the region, such as SAP, Oracle, Salesforce Commerce Cloud, Shopify or VTEX.\nHands-on data skills (advanced Excel, SQL or Python) to build demo data and analyze customer results.\nExperience with AI or machine-learning based products.\nPortuguese, for customers and prospects in Brazil.\nExperience working with a CRM such as HubSpot.\nWhy join us\nShape how Quicklizard sells to and serves customers across the Americas, at an early stage of our growth in the region.\nA role that combines commercial and technical work, with direct impact on both new revenue and customer retention.\nWork with a global, experienced team in retail pricing.\nFully remote from Mexico or the US, with a competitive compensation package.","description_format":"text","description_chars":4329,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Retail & Commerce 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