{"id":411448,"url":"https://alion.io/job/quickteam-customer-support-specialist","title":"Customer Support Specialist","company":{"id":3872,"name":"Quickteam","domain":"quickteamsolutions.com","url":"https://alion.io/company/quickteam","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"D","score":54,"open_postings":26,"ghost_share":0.769,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa","Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":{"min":17000,"max":20000,"currency":"ZAR","period":"month","gross":null,"usd_annual":14556},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-11-16T00:00:00Z","employer_posted_date":"2025-11-16","last_verified_at":"2026-10-17T22:17:21Z","board_verified":true,"closed_at":null,"days_open":336,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":335},"description":"Our client installs and maintains EV charging stations for commercial properties. Beyond installation, ongoing monitoring, troubleshooting, and coordination are key to keeping chargers running smoothly.\nRole Overview:\nWe are seeking a Customer Support Specialist to join our team. No prior EV charger experience is needed - full training will be provided. This role requires a tech-savvy, proactive individual who can learn quickly, communicate effectively, and help keep our EV infrastructure operational.\nFull-time, 40 Hours/Week\nFully remote, work from home\nSalary: ZAR 17,000-20,000/month, commensurate with skills and experience\nAvailability to work during EST business hours.\nResponsibilities:\n Monitor EV charger statuses and identify any issues. \n Communicate with property owners and drivers to assist with troubleshooting. \n Coordinate with maintenance teams for on-site support. \n Document issues and resolutions in the system. \n Escalate complex technical problems when necessary.\nRequirements\n3+ years of experience as a Customer Service Specialist or Technical Support Specialist \n Tech-savvy with strong problem-solving skills \n Excellent communication skills \n Ability to multitask and manage active issues efficiently \n Customer service or technical support experience in IT or related field preferred \nTraining Provided:\n EV charger systems and operations \n Basic troubleshooting and issue resolution \n Coordination procedures with maintenance and property teams","description_format":"text","description_chars":1480,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Virtual Assistant Services","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-06T02:07:01Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.113,"p_room":0.28,"age_days":335,"expected_fill_days":27,"reasons":["conf:5","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":14556,"is_top_pay":false},"html_url":"https://alion.io/job/quickteam-customer-support-specialist","json_url":"https://alion.io/job/quickteam-customer-support-specialist.json","meta":{"generated_at":"2026-10-18T01:46:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2936,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3872},"rest":"https://alion.io/mcp/rest/get_company?id=3872"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquickteam-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquickteam-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquickteam-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quickteam-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquickteam-customer-support-specialist"}]}