# Head of Technical Support

We're a small company building multi-platform content-filtering software, and we're getting ready to launch our new product. We're looking for a Head of Technical Support to build our support operation from the ground up (the platforms, workflows, automations and AI agents that run it) and to handle the technical and escalated issues while the team is small. You'll work from our Addis Ababa office alongside our development team, and closely with our US-based support leadership. What you'll do: Set up and run our support systems: help desk, mailboxes, phone, WhatsApp and chat, and the connections between them Design support workflows and build automations that get customers answers faster Build, train and test our AI support agents Troubleshoot technical and escalated issues, find the root cause, and write clear bug reports for the developers Learn our product inside out, and find ways to solve problems before customers have to contact us Own the technical help-center articles, runbooks and support metrics As we grow, help hire and train the technical support team Nice to have: cloud phone systems or AI voice agents, WhatsApp Business API, Apple device management (Jamf/MDM), content

- **Id**: 3991632
- **Url**: <https://alion.io/job/quickteam-head-of-technical-support>
- **Role**: Support
- **Role family**: Support
- **Seniority**: head
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Addis Ababa, Ethiopia
- **Countries**: ET
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-09T23:38:18Z
- **Employer posted date**: 2026-11-09
- **Last verified at**: 2026-11-09T23:38:18Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 2114
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Professional Services, Virtual Assistant Services, Human Resources

## Company

- **Id**: 3872
- **Name**: Quickteam
- **Domain**: quickteamsolutions.com
- **Url**: <https://alion.io/company/quickteam>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workable

### Truth index

- **Grade**: D
- **Score**: 52
- **Open postings**: 26
- **Ghost share**: 0.808
- **Stale share**: 0
- **Repost share**: 0
- **Computed at**: 2026-11-09T06:03:00Z

## Salary

- **Min**: 1500
- **Currency**: USD
- **Period**: month
- **Usd annual**: 18000

## Technologies

- **AI Agents** — Optional: no
- **WhatsApp** — Optional: no
- **Freshdesk** — Optional: yes
- **Intercom** — Optional: yes
- **Voice Agents** — Optional: yes
- **VPN** — Optional: yes
- **Zapier** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-11-09T23:38:18Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 30
- **Reasons**: conf:3, win:early
- **Computed at**: 2026-11-10T03:19:58Z

## Pay

- **Stated usd annual**: 18000
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.