{"id":4150365,"url":"https://alion.io/job/quickteam-it-support-specialist","title":"IT Support Specialist","company":{"id":3872,"name":"Quickteam","domain":"quickteamsolutions.com","url":"https://alion.io/company/quickteam","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":64,"open_postings":25,"ghost_share":0.52,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":75,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":{"min":6,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":12000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T08:57:29Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T08:57:29Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"QuickTeam is a company that provides businesses with virtual employees to help them grow and become more productive. We provide virtual assistants, receptionists, and other support staff to help businesses take care of their day-to-day tasks and focus on what they do best.\nBy working with us, we will help you find companies where you can make an impact, be a part of their team for the long term, and join the QuickTeam family :). We would love to have you!\nJob Title: IT Support Specialist (Level 2-3)\nFull-time, 40 Hours/Week\nPay: $6/Hour\nSchedule: 7:00 PM - 4:00 AM EST\nRemote\nPLEASE NOTE: This job is available to people in the Philippines only.\nWe are seeking an experienced IT Support Specialist with Level 2 to Level 3 support experience to join our team at QuickTeam. In this role, you will provide after-hours IT support, handle escalated issues, and help keep systems running smoothly overnight.\nResponsibilities:\nProvide Level 2-3 remote IT support, resolving escalated technical issues for users and customers\nManage support requests in the IT ticketing system, keeping tickets updated and resolved on time\nRespond to after-hours system alerts and escalate issues when needed\nHelp with routine overnight maintenance, such as updates and backups\nCommunicate clearly with users and leave handoff notes for the morning team\nMaintain accurate documentation of support activities and solutions\nRequirements\nLevel 2 to Level 3 IT support experience\nExperience at a Managed Service Provider (MSP) is a strong plus\nUsed or working knowledge of an IT ticketing system\nExcellent written and verbal communication skills\nWilling to work 7:00 PM - 4:00 AM EST\nStrong troubleshooting and problem-solving skills\nAbility to work independently and in a team environment\nIf you are a tech-savvy individual with Level 2-3 support experience and a passion for keeping businesses secure and running smoothly, we invite you to apply. Join our team at QuickTeam and help deliver a seamless experience for our users and customers.","description_format":"text","description_chars":2020,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Virtual Assistant Services","Human Resources"],"lifecycle":[{"event":"open","at":"2026-11-12T08:57:29Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":75,"reasons":["conf:1","stale_co","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":12000,"is_top_pay":false},"html_url":"https://alion.io/job/quickteam-it-support-specialist","json_url":"https://alion.io/job/quickteam-it-support-specialist.json","meta":{"generated_at":"2026-11-12T12:44:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26338,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3872},"rest":"https://alion.io/mcp/rest/get_company?id=3872"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquickteam-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquickteam-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquickteam-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quickteam-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquickteam-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4150365}},{"tool":"search_jobs","arguments":{"company":"quickteamsolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4150365},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}