{"id":476278,"url":"https://alion.io/job/quiet-capital-customer-experience-agent","title":"Customer Experience Agent","company":{"id":57675,"name":"Yassir","domain":"yassir.com","url":"https://alion.io/company/yassir","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":91,"open_postings":105,"ghost_share":0.067,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":415,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Casablanca, Morocco"],"countries":["MA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":89000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1815},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-08-21T19:57:26Z","employer_posted_date":"2025-08-21","last_verified_at":"2026-10-16T19:10:02Z","board_verified":true,"closed_at":null,"days_open":421,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":420},"description":"Yassir est une entreprise dynamique et innovante, spécialisée dans la livraison. Nous nous engageons à offrir des services de qualité qui répondent aux besoins de nos clients tout en favorisant un environnement de travail collaboratif et motivant pour nos équipes.\nNous sommes à la recherche d'un Agent Expérience Client\nLe Customer Experience Agent Level 1 a pour mission d'assurer un premier niveau d'assistance aux clients en fournissant un service de qualité, en répondant aux\ndemandes et en résolvant les problèmes de manière efficace\nMissions\n- Répondre aux demandes des clients via différents canaux (téléphone, email, chat, réseaux sociaux).\n- Fournir des informations précises et détaillées sur les produits et services.\n- Résoudre les problèmes courants des clients en suivant les procédures établies.\n- Escalader les demandes complexes aux niveaux supérieurs si nécessaire.\n- Assurer un suivi des requêtes clients pour garantir leur satisfaction.\n- Participer aux formations et mises à jour sur les produits et processus de l'entreprise.\n- Respecter les normes de qualité et de productivité définies par l'entreprise.\nCompétences\nConnaissance\n- Outils CRM et gestion des interactions client.\n- Processus de service client et techniques de communication.\n- Produits et services de l'entreprise.\nAptitudes\n- Excellente communication orale et écrite.\n- Écoute active et empathie.\n- Capacité à résoudre les problèmes rapidement et efficacement.\n- Gestion du stress et des situations difficiles.\nAttitudes\n- Orientation client et sens du service.\n- Patience et professionnalisme.\n- Esprit d'équipe et de collaboration.\nIndicateurs de performance\n- Taux de résolution au premier contact.\n- Temps moyen de traitement des demandes.\n- Satisfaction client (CSAT).\n- Respecter les procédures et les normes de qualité.\nAires de Mobilité\n- Agent d'expérience client niveau 2.\nParcours universitaire\n- Bac+2/3 : DUT, BTS ou Licence en relation client, commerce, communication, ou langues étrangères. .\nExpérience requise\n- 0 à 2 ans d'expérience en service client.\n- Excellentes compétences en communication et gestion des demandes clients.\n- Familiarité avec les outils CRM et chat en ligne.","description_format":"text","description_chars":2189,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Online Groceries","Ride 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