Area Manager

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes  and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come - and return - to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way - at a speed and scale unlike anything that’s been done before.

• We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA.  Where conventional wisdom says you have to choose - soft or durable, speed or rigor, quality or price - we ask why that trade-off has to exist in the first place.
• Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. 
• Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. 

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

THE ROLE

Area Manager

We're looking for a Night Shift Area Manager to join our growing team. In this role, you will play a pivotal role in leading a team within our Returns Warehouse, ensuring the efficient execution of daily operations while maintaining the highest standards for safety, quality, and performance. You will manage, develop, and motivate a team of associates and leads, implementing process improvements and driving continuous growth. Your leadership will directly impact operational goals, and you will have the opportunity to help shape the future of our fulfillment network.

Responsibilities:

• Lead, mentor, and motivate a team of associates and leads, ensuring high levels of employee engagement, performance, and safety throughout daily operations.
• Oversee the fulfillment center's day-to-day activities, including meeting productivity requirements, achieving business objectives, and maintaining the customer experience.
• Support all safety programs and ensure OSHA compliance to provide a safe work environment for all associates.
• Proactively identify, lead, and execute process improvement initiatives using Lean tools, Kaizen, and Six Sigma methodologies to increase efficiency and reduce costs.
• Collaborate with other Area Managers to balance labor and ensure that all shifts are optimized for efficiency and meeting team goals.
• Review weekly work forecasts and track key performance indicators (KPIs) to ensure daily production targets are met.
• Train, support, and develop your team to enhance skillsets, resolve challenges, and ensure a smooth workflow.
• Uphold all compliance policies, including food safety and general regulatory standards, within the operations.
• Perform additional duties as required to ensure successful operation of the fulfillment center.

Qualifications:

Required:

• 2+ years of leadership experience in a warehouse, logistics, or fulfillment environment.
• Bachelor’s degree in Business, Operations, Supply Chain, General Management, or a related field (or equivalent experience).
• Ability to work a flexible schedule, including weekends, nights, and/or holidays, as needed.
• Established track record of ownership, accountability, and driving results.

Preferred:

• Experience managing a team of 20+ hourly employees.
• Familiarity with Lean and Six Sigma principles, with experience driving process improvements.
• Excellent communication, organizational, and interpersonal skills.
• Industry experience in retail, logistics, e-commerce, manufacturing, or distribution environments is highly preferred.

Physical Requirements:

• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach with or without reasonable accommodation. 
• Stand and walk for extended periods during shifts (up to 12 hours) with or without reasonable accommodation 
• Work in an environment where noise levels may vary, and temperatures may be subject to fluctuations with or without reasonable accommodation 
• Frequently climb and descend stairs with or without reasonable accommodation 

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range

$65,000—$93,000 USD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom-never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.