{"id":3777703,"url":"https://alion.io/job/quince-general-manager-site-operations","title":"General Manager - Site Operations","company":{"id":716300,"name":"Quince","domain":"quince.com","url":"https://alion.io/company/quince-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":28,"ghost_share":0.036,"stale_share":0.429,"repost_share":0.036,"time_to_fill_p50_days":80,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Rest-Assured","optional":false}],"status":"closed","first_seen_at":"2026-11-04T23:48:01Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T20:18:11Z","board_verified":false,"closed_at":"2026-11-05T20:18:11Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"ABOUT QUINCE\nQuince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.\nWhat began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come - and return - to Quince because they trust us to deliver.\nOUR CULTURE\nQuince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way - at a speed and scale unlike anything that’s been done before.\nWe dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose - soft or durable, speed or rigor, quality or price - we ask why that trade-off has to exist in the first place.\nOur pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. \nHere, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. \nIf you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.\nTHE ROLE:\nSite Leader, Warehouse\nAs the Site Leader, Warehouse at Quince.com, you will play a pivotal role in overseeing our fulfillment center operations, driving performance while fostering a positive and safe work environment within a rapidly growing business and a 100,000 square foot facility. Leading a dynamic team that includes two Operations Managers, two Area Managers, and up to 1,000 hourly Associates, you'll be responsible for budget management, people development, and achieving operational objectives. You will oversee daily operations, lead continuous improvement initiatives, and ensure exceptional customer satisfaction. This is a unique opportunity to shape the future of our operations and contribute to a collaborative, results-driven team culture.\nResponsibilities\nLead and manage all aspects of site operations, including performance, quality, safety, and customer experience across inbound receiving, inventory management, and outbound fulfillment departments.\nFoster a culture of continuous improvement by implementing Lean and Six Sigma methodologies, driving process enhancements and quality initiatives that optimize throughput and accuracy.\nSet performance goals for your team, provide coaching and feedback, and ensure alignment with company objectives and network KPIs.\nManage performance KPIs including on-time dispatch, inventory accuracy, labor productivity, and shrink, identifying and tracking key metrics to enhance operational efficiency.\nUse data-driven insights and analytics to identify areas for improvement, optimize picking and packing operations, and implement strategies to increase throughput while maintaining quality standards.\nEnsure all safety standards and compliance regulations are followed, creating a secure working environment for all team members and minimizing incidents and injuries.\nOversee staffing, including recruitment, training, performance management, and the development of team members to build a strong operational bench.\nCultivate positive employee relations, support career development, and promote a strong leadership pipeline within the organization.\nCollaborate with cross-functional teams (HR, Finance, IT, Facilities, Logistics) to ensure resource availability and support for key projects and initiatives.\nShare best practices, operational innovations, and lessons learned with other facilities and headquarters to drive consistency and operational excellence across the network.\nManage the operational P&L for the site, ensuring cost control, budget adherence, and working capital efficiency.\nQualifications\nRequired\nBachelor's Degree in Business, Operations, Supply Chain, or a related field\n7+ years of leadership experience in distribution, e-commerce fulfillment, or manufacturing environments, including at least 2 years in a senior management role\nProven track record of driving operational performance, process improvement, and team development\nExperience managing performance metrics, budgets, and P&Ls in a warehouse or fulfillment setting\nProficiency in Microsoft Office Suite, Gmail, and Excel\nAbility to manage a diverse team and provide ongoing coaching and mentorship\nFlexibility to work varying hours, including weekends, holidays, and overnight shifts as required\nPreferred\nMaster's Degree in Business Administration (MBA) or related field\nCertification in Lean, Six Sigma, or similar process improvement methodologies\nExperience managing both salaried and hourly workforces in a large-scale distribution or fulfillment center\nStrong problem-solving skills and the ability to handle changing priorities in a fast-paced environment\nExperience with warehouse management systems (WMS) and fulfillment metrics\nInterest in long-term career development through assignments across multiple facilities\nPhysical Requirements\nAbility to lift and move totes up to 49 pounds each\nFrequent bending, lifting, stretching, and reaching\nStanding and walking for an average of 5 miles per day\nAbility to work in distribution/warehouse environments (e.g., noisy, unlit, unheated, non-air-conditioned)\nAll posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.\nPay Range\n$148,000—$189,000 USD\nWHY QUINCE?\nJoining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.\nEQUAL OPPORTUNITY & HIRING INTEGRITY\nQuince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. \nQuince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.\nEmployment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.\nSecurity Advisory: Beware of Frauds\nAt Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom-never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.","description_format":"text","description_chars":8607,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands","Home Decor"],"lifecycle":[{"event":"open","at":"2026-11-04T23:51:02Z"},{"event":"close","at":"2026-11-05T20:18:11Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":42500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/quince-general-manager-site-operations","json_url":"https://alion.io/job/quince-general-manager-site-operations.json","meta":{"generated_at":"2026-11-09T12:31:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15673,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":716300},"rest":"https://alion.io/mcp/rest/get_company?id=716300"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquince-general-manager-site-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquince-general-manager-site-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquince-general-manager-site-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quince-general-manager-site-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquince-general-manager-site-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3777703}},{"tool":"search_jobs","arguments":{"company":"quince.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3777703},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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