{"id":2143360,"url":"https://alion.io/job/quince-it-engineer-3-2","title":"IT Engineer - 3","company":{"id":716300,"name":"Quince","domain":"quince.com","url":"https://alion.io/company/quince-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":21,"ghost_share":0,"stale_share":0.524,"repost_share":0,"time_to_fill_p50_days":77,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany","Madrid, Spain"],"countries":["DE","ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":112000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":552},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"ISO 27001","optional":false},{"name":"Jira","optional":false},{"name":"Okta","optional":false},{"name":"Rest-Assured","optional":false},{"name":"Slack","optional":false},{"name":"SOC 2","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-30T07:32:57Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T03:55:14Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"ABOUT QUINCE\nQuince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.\nWhat began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come - and return - to Quince because they trust us to deliver.\nOUR CULTURE\nQuince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way - at a speed and scale unlike anything that’s been done before.\nWe dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose - soft or durable, speed or rigor, quality or price - we ask why that trade-off has to exist in the first place.\nOur pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. \nHere, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. \nIf you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.\nTHE ROLE \nIT Engineer 3\nWe are seeking a senior level IT Engineer 3 to join our growing technology operations team. This role supports Quince’s IT infrastructure, ensuring smooth day-to-day operations for all employees. The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional internal support experiences.\nRESPONSIBILITIES:\nManage employee onboarding and offboarding from an IT perspective - account setup, hardware configuration, and access provisioning.\nOversee IT asset lifecycle, including procurement, deployment, tracking, maintenance, and decommissioning of laptops and peripherals.\nSet up, support, and maintain video conferencing systems (Zoom, Google Meet, etc.) to ensure high-quality meeting experiences.\nHandle user access provisioning and de-provisioning across core business systems (Google Workspace, Okta, Slack, etc.).\nProvide day-to-day technical support to employees onsite and remotely, resolving hardware, software, and connectivity issues.\nMaintain and document IT processes, inventory records, and access control logs in line with company standards.\nCollaborate with the global IT and security teams to implement best practices and ensure data protection compliance.\nSupport office technology operations, including network troubleshooting, printer setup, and AV maintenance.\nAssist in IT equipment audits, ensuring all company devices are accounted for and properly managed.\nContribute to continuous improvement projects such as process automation and IT system enhancements.\nQualifications:\nBachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).\n4-8 years of IT support experience\nPrior experience in a corporate or fast-paced startup environment supporting distributed teams.\nPreferred) Experience in retail, e-commerce, or technology industries.\nExcellent problem-solving and troubleshooting abilities.\nStrong customer service orientation with effective communication skills.\nAbility to prioritize tasks and manage multiple support requests simultaneously.\nDetail-oriented with strong documentation habits.\nComfortable working independently and collaboratively across global teams.\nPreferred:\nStrong understanding of macOS and Windows operating systems.\nProficiency with Google Workspace, Okta, and Slack administration.\nExperience supporting video conferencing systems such as Zoom and Google Meet.\nFamiliarity with asset management tools and ticketing systems (e.g., Jira, Zendesk, FreshService).\nHands-on experience or working knowledge of MDM tools like Jamf (for Mac) and JumpCloud (for Windows).\nExperience with directory and identity management platforms, especially JumpCloud.\nBasic understanding of networking concepts - Wi-Fi troubleshooting, VPN, switches, and firewalls.\nAwareness of data security and compliance standards (e.g., SOC2, ISO 27001).\nWHY QUINCE?\nJoining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.\nEQUAL OPPORTUNITY & HIRING INTEGRITY\nQuince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. \nQuince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.\nEmployment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.\nSecurity Advisory: Beware of Frauds\nAt Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom-never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.","description_format":"text","description_chars":7223,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-09T03:55:57Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":9,"expected_fill_days":77,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/quince-it-engineer-3-2","json_url":"https://alion.io/job/quince-it-engineer-3-2.json","meta":{"generated_at":"2026-10-12T04:49:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7499,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":716300},"rest":"https://alion.io/mcp/rest/get_company?id=716300"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquince-it-engineer-3-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquince-it-engineer-3-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquince-it-engineer-3-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quince-it-engineer-3-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquince-it-engineer-3-2"}]}