{"id":2401840,"url":"https://alion.io/job/quinncompany-service-coordinator","title":"Service Coordinator","company":{"id":4420353,"name":"Quinn Company","domain":"quinncompany.com","url":"https://alion.io/company/quinncompany","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["City of Industry, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4386},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T23:43:59Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-27T07:44:07Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Overview\nQuinn Company, your local Caterpillar store, is hiring a Service Coordinator in City of Industry, California.\nQuinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.\nAs a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time.\nQuinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.\nThe Service Coordinator has primary responsibility for customer and technician communication, keeping current with the job status and communicating this status to the customer daily.\nWages\nStarting wage for the Service Coordinator will depend on experience and education. $22.00 - $25.00\nResponsibilities\nEssential duties and responsibilities for the Service Coordinator include the following. Other duties may be assigned.\nCoordinates dispatch of field or shop technicians to work locations.\nTechnician time reconciliation in Kronos vs. DBS\nReviews work in process, updating changes as they occur.\nMaintains and expedites work orders and coordinates work flow.\nCommunicate work order status with the Customer Service Communicator.\nResponds to requests for service and assistance; meets commitments.\nWork with customers in a professional manner ensuring their needs are met and obtain a positive NPS score.\nDemonstrate professional communication with internal customers.\nOrder Caterpillar parts per customer job.\nActively quotes and sources parts from external vendors.\nManage and analyze WIP (work in progress) process and report. Identify whether it’s a warranty issue or involve another department/outside vendor to do repairs or additional upgrades.\nProvide customer with Time & Material estimates as needed.\nAuthorize technicians to purchase parts from outside vendors with or without a Quinn P.O.\nResponsible for obtaining method of payment including cash transactions.\nMaintenance of work orders and invoicing, meeting benchmarks of Last day of labor to Invoice and WIP turns.\nManage work order collection issues and proactive responses to prevent write-off’s.\nPossess a general Machine and Weld Shop Product Support knowledge.\nSupport all branches for service requirements as required.\nPerform other duties as assigned by management and may be assigned to provide services outside of normal working hours during the week or on the weekend when unexpected needs surface.\nA fit with Quinn Company’s performance driven culture and values of Integrity, Teamwork, Respect, Quality and Service.\nQualifications\nHigh school diploma or general education degree (GED) and 1 - 2 years related experience and/or training; or equivalent combination of education and experience. Customer service experience preferred. Must be proficient with MS Office software such as Excel and Word.\nQuinn is an Equal Opportunity Employer M/F/V/DVQuinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans","description_format":"text","description_chars":3692,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T23:43:59Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.421,"p_room":0.35,"age_days":14,"expected_fill_days":5,"reasons":["conf:2","wave","win:tail","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/quinncompany-service-coordinator","json_url":"https://alion.io/job/quinncompany-service-coordinator.json","meta":{"generated_at":"2026-10-27T09:21:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10464,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420353},"rest":"https://alion.io/mcp/rest/get_company?id=4420353"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquinncompany-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquinncompany-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquinncompany-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quinncompany-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquinncompany-service-coordinator"}]}