IT Support Technician

Who We Are

Quint is the industry-leading provider of official tickets and hospitality packages to the world’s most prominent sports and entertainment events. Based in Charlotte, North Carolina, with offices in six countries, Quint’s global footprint and proprietary technology platform continue to be the foundation of its exponential growth.

Quint’s innovative programs enable partnership properties to expand fan experiences and corporate client entertainment opportunities in a way that reflects the quality and prestige of those brands. Quint has a portfolio of 15+ official property partnerships servicing over 90 events, including Formula 1, NBA, Kentucky Derby, MotoGP, Breeders’ Cup, Belmont Stakes, and the NHL.

The Role

As an IT Support Technician, you will provide hands-on technical support to every department at Quint. You will work closely with senior members of the IT team to ensure the smooth operation, maintenance, and security of the company's systems and networks. This role offers an opportunity to gain practical experience and build a strong foundation in systems administration.

Responsibilities

Key Tasks

• Assist with the installation, configuration, and maintenance of hardware, software, and operating systems.

• Assess, prioritize, and monitor support tickets, escalating incidents to the appropriate teams when they cannot be resolved independently.

• Manage and troubleshoot core business applications, including Microsoft 365, Outlook, Slack, Salesforce, Outreach, Docusign, Adobe, Papercut, and Datto RMM.

• Deploy, configure, and manage Microsoft 365 services, including Microsoft Entra ID (formerly Azure AD), Exchange Online, SharePoint Online, Teams, and OneDrive for Business.

• Stay current with Microsoft 365 updates, security threats, and new features, and recommend and implement improvements.

• Partner with the IT Manager to set up, operate, and support audio/visual equipment for internal and external meetings and events.

Endpoint and Vulnerability Management

• Conduct IT asset management and software audits to ensure licensing compliance.
• Perform routine system maintenance, such as updates and backups.

• Deploy system and security patches from OEMs and software vendors using desktop management and software update tools.
• Monitor patch releases and remediate vulnerabilities on client devices.

• Ensure endpoint devices are fully patched, and antivirus software is up to date.
• Perform regular security vulnerability scans and monitoring.

Network Administration

• Support the maintenance and administration of network infrastructure, including switches, routers, and firewalls.
• Collaborate with network administrators to implement network upgrades and improvements.
• Monitor network performance, identify potential security vulnerabilities, and implement appropriate safeguards.

Security and Data Protection

• Assist in implementing and enforcing security measures to protect systems and data from unauthorized access.
• Contribute to the development and maintenance of IT security policies and procedures.
• Conduct periodic security audits and vulnerability assessments to identify and mitigate risks.

Requirements

Education and Experience

• Associate's degree in information technology, computer science, or a related field (or equivalent work experience); 3-5 years of IT support experience preferred.
• Relevant Microsoft certifications (e.g., Azure Administrator Associate, Microsoft 365 Endpoint Administrator Associate, Azure Solutions Architect Expert) are a plus.

Skills and Abilities

• Solid understanding of computer systems, networks, and operating systems (e.g., Windows, Linux).
• Familiarity with hardware components such as servers, switches, and routers.
• Knowledge of cloud and SaaS platforms (e.g., Microsoft 365, Salesforce) is a plus.
• Basic understanding of cybersecurity principles and best practices.
• Familiarity with scripting languages (e.g., PowerShell, Bash).

• Experience with Microsoft Entra ID (Azure AD), hybrid identity management, and zero-trust principles.
• Familiarity with compliance standards (e.g., GDPR, SOC 2).

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Ability to work onsite, in an office setting, Monday through Friday.
• Willingness to learn new technologies and stay current with industry trends.