{"id":3023799,"url":"https://alion.io/job/quint-it-support-technician","title":"IT Support Technician","company":{"id":2368044,"name":"Quint","domain":"quint.co","url":"https://alion.io/company/quint","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":71000,"period":"year","method":"role_country_seniority_unknown","sample_n":125},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Slack","optional":false},{"name":"Bash","optional":true},{"name":"GDPR","optional":true},{"name":"Linux","optional":true},{"name":"PowerShell","optional":true},{"name":"SOC 2","optional":true},{"name":"Windows","optional":true},{"name":"Zero Trust","optional":true}],"status":"live","first_seen_at":"2026-10-21T18:30:18Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T19:55:08Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Who We Are \nQuint is the industry-leading provider of official tickets and hospitality packages to the world’s most prominent sports and entertainment events. Based in Charlotte, North Carolina, with offices in six countries, Quint’s global footprint and proprietary technology platform continue to be the foundation of its exponential growth.\nQuint’s innovative programs enable partnership properties to expand fan experiences and corporate client entertainment opportunities in a way that reflects the quality and prestige of those brands. Quint has a portfolio of 15+ official property partnerships servicing over 90 events, including Formula 1, NBA, Kentucky Derby, MotoGP, Breeders’ Cup, Belmont Stakes, and the NHL.\nThe Role\nAs an IT Support Technician, you will provide hands-on technical support to every department at Quint. You will work closely with senior members of the IT team to ensure the smooth operation, maintenance, and security of the company's systems and networks. This role offers an opportunity to gain practical experience and build a strong foundation in systems administration.\nResponsibilities\n\nKey Tasks\nAssist with the installation, configuration, and maintenance of hardware, software, and operating systems.\nAssess, prioritize, and monitor support tickets, escalating incidents to the appropriate teams when they cannot be resolved independently.\nManage and troubleshoot core business applications, including Microsoft 365, Outlook, Slack, Salesforce, Outreach, Docusign, Adobe, Papercut, and Datto RMM.\nDeploy, configure, and manage Microsoft 365 services, including Microsoft Entra ID (formerly Azure AD), Exchange Online, SharePoint Online, Teams, and OneDrive for Business.\nStay current with Microsoft 365 updates, security threats, and new features, and recommend and implement improvements.\nPartner with the IT Manager to set up, operate, and support audio/visual equipment for internal and external meetings and events.\nEndpoint and Vulnerability Management\nConduct IT asset management and software audits to ensure licensing compliance.\nPerform routine system maintenance, such as updates and backups.\nDeploy system and security patches from OEMs and software vendors using desktop management and software update tools.\nMonitor patch releases and remediate vulnerabilities on client devices.\nEnsure endpoint devices are fully patched, and antivirus software is up to date.\nPerform regular security vulnerability scans and monitoring.\nNetwork Administration\nSupport the maintenance and administration of network infrastructure, including switches, routers, and firewalls.\nCollaborate with network administrators to implement network upgrades and improvements.\nMonitor network performance, identify potential security vulnerabilities, and implement appropriate safeguards.\nSecurity and Data Protection\nAssist in implementing and enforcing security measures to protect systems and data from unauthorized access.\nContribute to the development and maintenance of IT security policies and procedures.\nConduct periodic security audits and vulnerability assessments to identify and mitigate risks.\nRequirements\nEducation and Experience\nAssociate's degree in information technology, computer science, or a related field (or equivalent work experience); 3-5 years of IT support experience preferred.\nRelevant Microsoft certifications (e.g., Azure Administrator Associate, Microsoft 365 Endpoint Administrator Associate, Azure Solutions Architect Expert) are a plus.\nSkills and Abilities\nSolid understanding of computer systems, networks, and operating systems (e.g., Windows, Linux).\nFamiliarity with hardware components such as servers, switches, and routers.\nKnowledge of cloud and SaaS platforms (e.g., Microsoft 365, Salesforce) is a plus.\nBasic understanding of cybersecurity principles and best practices.\nFamiliarity with scripting languages (e.g., PowerShell, Bash).\nExperience with Microsoft Entra ID (Azure AD), hybrid identity management, and zero-trust principles.\nFamiliarity with compliance standards (e.g., GDPR, SOC 2).\nStrong problem-solving and analytical skills.\nExcellent communication and interpersonal skills.\nAbility to work collaboratively in a team environment.\nAbility to work onsite, in an office setting, Monday through Friday.\nWillingness to learn new technologies and stay current with industry trends.","description_format":"text","description_chars":4363,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Event Management","Sporting Events"],"lifecycle":[{"event":"open","at":"2026-10-21T18:30:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":40,"reasons":["conf:1","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/quint-it-support-technician","json_url":"https://alion.io/job/quint-it-support-technician.json","meta":{"generated_at":"2026-10-25T23:02:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32461,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2368044},"rest":"https://alion.io/mcp/rest/get_company?id=2368044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquint-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquint-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquint-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quint-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquint-it-support-technician"}]}