{"id":3489604,"url":"https://alion.io/job/qumulo-customer-success-engineer-ii-4x10-cloud-data-center-storage","title":"Customer Success Engineer II (4x10) - Cloud, Data Center, & Storage","company":{"id":10722,"name":"Qumulo","domain":"qumulo.com","url":"https://alion.io/company/qumulo","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":95000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Linux","optional":false},{"name":"Slack","optional":false},{"name":"Tcpdump","optional":false},{"name":"Active Directory","optional":true},{"name":"Bash","optional":true},{"name":"HPC","optional":true},{"name":"Python","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-10-29T19:05:07Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T21:48:24Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Qumulo's cloud data platform manages exabytes of the world's most demanding data, unifying files, objects, and every workload across edge, core, and cloud.\nAbout the Position:\nThis is a weekend coverage role requiring 8am-6pm CT, Sunday - Wednesday\nQumulo customers don’t file support tickets; they message CSEs directly in Slack or Teams, and it’s a big part of why customers love us.\nWe’re growing this team and need a strategic, customer-focused, and results-driven CSE II experienced in data storage, enterprise server hardware, and cloud.\nAs a Customer Success Engineer II, you will provide technical support for Qumulo customers across the USA. You'll own cases through to resolution across cloud deployments in AWS, Azure, and Google Cloud, and on-premises clusters running on certified partner hardware, working with Engineering and our OEM partners as needed.\nYou’ll get to work directly with many of the world’s top brands in media, healthcare, finance, energy, and more while learning and growing alongside a highly skilled team - and benefit from a 4-day week!\nResponsibilities:\nOwn customer cases end to end in Slack, Teams, email, and on calls, until the issue is resolved and the customer knows it\n\nTroubleshoot Qumulo in AWS, Azure, GCP, and on customers’ own hardware: permissions, performance, networking, and file system behavior\n\nDiagnose server hardware issues and coordinate replacements with OEM partners like HPE, Cisco, and Supermicro\n\nManage complex issues with senior engineers including a handover with clean case summaries and the diagnostic data attached\n\nReproduce customer issues in the lab to help Engineering diagnose and validate fixes\n\nWrite knowledge base articles and improve the runbooks your team uses\n\nFlag recurring issues and product gaps to Engineering and Product\n\nHelp onboard other CSEs\n\nCover other regions during critical escalations when needed\n\nQualifications:\nYou can work 8am-6pm CT, Sunday - Wednesday\n\nYou’ve spent 3+ years in customer-facing technical support, field engineering, or customer success for enterprise technology\n\nYou can diagnose a failing SSD, HDD, NIC, PSU, fan, or DIMM and run the replacement through the vendor’s RMA process\n\nLinux is home: logs, diagnostic bundles, tcpdump, ss, ip, smartctl, iostat\n\nYou understand the networking under enterprise storage, including VLANs, jumbo frames, and link aggregation\n\nYou have excellent written and verbal communication skills in English (multilingual would be a plus) and can tailor for different audiences such as a storage admin or their CTO\n\nExperience on AWS, Azure, or Google Cloud is a strong plus, along with certs like AWS SysOps Administrator or Azure Administrator\n\nBonus if you’ve supported NFS or SMB file storage, permissions and Active Directory included, on a platform like NetApp, Dell PowerScale (Isilon), Pure, or Qumulo\n\nNice to have: Python, Bash, or other scripting skills and/or experience with modern AI development tools\n\nThis is a remote role based in the USA. The annual pay range for the role is $95,000 - $130,000 plus benefits and pre-IPO stock options. Individual pay depends on various factors, such as role level, relevant experience, and skills.\nAbout Qumulo:\nBuilt for the most demanding enterprise workloads, from AI and HPC simulations to Splunk Observability, genomics and PACS medical imaging, geospatial datasets, media editing and rendering, and video surveillance, Qumulo unlocks the full power of an organization’s information. Our platform unifies file and object storage across data centers, edge, and public clouds, enabling efficient, accelerated computing and extending the reach of data unbound by protocol or transport limitations.\nWith more than 1,100 customers and exabytes of data under management, Qumulo powers mission-critical workloads anywhere real-time access to massive file datasets is non-negotiable. Qumulo delivers radical simplicity, hardware freedom, exceptional customer support, and a true hybrid-cloud architecture.\nOur Values:\nAt Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.\nEqual Opportunity Employer:\nQumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law. For more information on Qumulo's Applicant Privacy Policy, please visit: https://qumulo.com/applicant-employee-privacy-notice","description_format":"text","description_chars":4810,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Storage Systems","Cloud Storage & File Sharing"],"lifecycle":[{"event":"open","at":"2026-10-29T23:00:47Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":187500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":5,"expected_fill_days":64,"reasons":["conf:3","urgency","velocity","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/qumulo-customer-success-engineer-ii-4x10-cloud-data-center-storage","json_url":"https://alion.io/job/qumulo-customer-success-engineer-ii-4x10-cloud-data-center-storage.json","meta":{"generated_at":"2026-11-04T22:29:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":916,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":10722},"rest":"https://alion.io/mcp/rest/get_company?id=10722"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqumulo-customer-success-engineer-ii-4x10-cloud-data-center-storage"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqumulo-customer-success-engineer-ii-4x10-cloud-data-center-storage"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqumulo-customer-success-engineer-ii-4x10-cloud-data-center-storage"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qumulo-customer-success-engineer-ii-4x10-cloud-data-center-storage\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqumulo-customer-success-engineer-ii-4x10-cloud-data-center-storage"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3489604}},{"tool":"search_jobs","arguments":{"company":"qumulo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3489604},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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