Customer Success Engineer II (Cloud / Storage / Compute / Identity) - UK Remote
Qumulo
Qumulo's cloud data platform manages exabytes of the world's most demanding data, unifying files, objects, and every workload across edge, core, and cloud.
About the Position:
Customers are the lifeblood of our company and Qumulo is looking for strategic, customer-focused, and results-driven Customer Success Engineers (CSEs) with a strong background in cloud technologies. CSEs will engage and work with our customers to answer technical questions or resolve complex issues primarily focusing on cloud environments such as AWS and Azure. The CSE is ultimately responsible for the complete life cycle of a customer issue and ensuring proper communication and resolution.
Responsibilities:
Troubleshoot issues on the Qumulo product in both On-Premises or Cloud file systems, including cloud infrastructure issues, permissions problems, performance issues, and general file system issues
Prioritize and drive resolution for escalated customer issues in both cloud and on-premises environments
Work cross-functionally with our sales, product, and engineering teams to ensure customer issues are quickly resolved
Provide feedback to engineering and product teams on product gaps and areas of improvement, particularly related to cloud offerings
Collaborate with peers and mentors on complex issues
Consistently grow knowledge and expand skill sets in cloud technologies
Qualifications:
Multi-lingual with English as primary customer support delivery language
Excellent written and verbal communication skills
Strong problem-solving skills with a can-do attitude in a fast paced environment
Demonstrated working knowledge of major cloud platforms, including compute, storage, networking, and identity management services
Basic network troubleshooting skills and understanding of general network technologies
Familiarity with Linux & Windows operating systems
Familiarity with Windows Active Directory or LDAP
Understanding of file permissions and access control in cloud environments
5 - 7 years experience in a customer-facing role, including 1-3 years of troubleshooting cloud environments
Python Programming skills are a plus
Relevant cloud certifications (e.g., AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate) are a plus, but not required
Must have the right to work in the UK without visa sponsorship.
About Qumulo:
Built for the most demanding enterprise workloads, from AI and HPC simulations to Splunk Observability, genomics and PACS medical imaging, geospatial datasets, media editing and rendering, and video surveillance, Qumulo unlocks the full power of an organization’s information. Our platform unifies file and object storage across data centers, edge, and public clouds, enabling efficient, accelerated computing and extending the reach of data unbound by protocol or transport limitations.
With more than 1,100 customers and exabytes of data under management, Qumulo powers mission-critical workloads anywhere real-time access to massive file datasets is non-negotiable. Qumulo delivers radical simplicity, hardware freedom, exceptional customer support, and a true hybrid-cloud architecture.
Our Values:
At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.
Equal Opportunity Employer:
Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law. For more information on Qumulo's Applicant Privacy Policy, please visit: https://qumulo.com/applicant-employee-privacy-notice