{"id":2537991,"url":"https://alion.io/job/qureight-it-support-engineer","title":"IT Support Engineer","company":{"id":691224,"name":"Qureight","domain":"qureight.com","url":"https://alion.io/company/qureight","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":88},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GCP","optional":false},{"name":"ISO 27001","optional":false},{"name":"Jira","optional":false},{"name":"Machine Learning","optional":false},{"name":"Service Desk","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-14T14:52:41Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T18:23:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About us\nQureight’s mission is to accelerate clinical trials and ensure breakthroughs in lung and heart disease reach patients without delay. Our AI-powered data and imaging curation platform enables the analysis of clinical imaging and other healthcare data, helping our customers bring treatments to market, faster.\nWe’re looking for talented people who want their work to matter. With offices in Cambridge and London, you’ll join our multidisciplinary team of clinicians, scientists, and engineers. What unites us is our open culture, continuous learning mindset, and a shared mission to help biopharma run faster, smarter trials.\nAbout the role\nAs we grow, Qureight's IT needs are broadening across the business. This includes core devices, identity and access, and the specialist tooling that individual teams rely on day-to-day.\nThe IT Support Engineer will manage day-to-day tickets and pick up anything that needs deeper technical investigation - a tricky device, identity, or network issue, or specialist application support for one of our internal teams and the tooling they depend on.\nYou'll use runbooks, FAQs and your own technical investigation to get people unstuck quickly, and act as the bridge into engineering when genuine development work is needed.\nThis role is key to giving the wider business a reliable, capable IT contact. You will support our internal teams to be self-sufficient and productive, reduce the day-to-day burden on engineering colleagues, and build a knowledge base that makes issue resolution faster and more consistent over time.\nSome of our customers and clinical trial sites are in other time zones, so this role involves occasional support outside normal UK working hours. We expect this to be infrequent rather than a formal on-call commitment, and we may introduce a shared rota as the IT team grows.\nWhat you will do\nThe IT Support Engineer will provide general and specialist technical support across Qureight, including:\nGeneral and second-line IT support, device and macOS/MDM issues, identity and access management (Entra, MFA, role-based access), networking / connectivity, core SaaS administration, and user onboarding / offboarding. \nSpecialist application support and triage. Provide specialist technical support to the internal teams and external users who rely on tooling built and maintained by our engineering team, and to the external site and sponsor users those teams support. Triage and resolve queries using runbooks, FAQs, and your own technical investigation. Escalate genuine bugs or feature gaps to engineering.\nIssue ownership. Own delegated queries end to end, from first report through to resolution, with clear, consistent and proactive communication throughout.\nKnowledge base. Build, maintain and continuously improve runbooks, FAQs and internal documentation, so that both the teams you support can increasingly self-serve on common issues.\nTeam and engineering bridge. Act as a point of contact between the teams you support and engineering for tooling-related queries, translating operational context for engineers and technical detail back into plain language for stakeholders.\nDirect admin support. Directly support user, site, project, and general IT administration tasks where appropriate e.g. account setup, permissions, device configuration, and data corrections (within agreed guardrails).\nZendesk support. Support the Clinical Operations team in their day-to-day use of Zendesk, the platform they use to communicate with clinical trial site users. You'll help them use it effectively and resolve issues they hit. Note that our own internal IT support runs through Jira.\nSite and sponsor escalations. Act as the technical escalation point for issues raised by clinical trial sites and sponsors. These reach you through Clinical Operations after initial triage, and where an issue needs deeper investigation you'll take it on - joining the conversation with the site user directly where that helps resolve it faster.\nFeedback loop with engineering. Work closely with engineering teams to feedback on recurring issues, help prioritise fixes, and validate resolutions before they reach end users.\nGxP-aware delivery. Deliver all technical support activities to a high standard, in line with Qureight SOPs and relevant regulations, including GxP requirements, ISO 27001 standards and data privacy regulations.\nRequirements\nTo thrive in this role, you'll need:\nPrevious experience in a technical support, application support, IT support, or service desk role.\nA solid generalist troubleshooting base: comfortable across macOS, core SaaS platforms (Microsoft 365, Entra, Slack, Box, JIRA), and basic identity/access management concepts (MFA, role-based access).\nDemonstrated ability to cultivate and maintain key stakeholder relationships, both with operational teams (e.g. Clinical Operations) and technical teams (e.g. Platform).\nStrong interpersonal skills with high proficiency in written and verbal communication, including the ability to translate technical details for a non-technical audience.\nEvidence of a can-do attitude with tenacity and drive to achieve objectives.\nWillingness to provide occasional support outside normal UK working hours to cover customers and clinical trial sites in other time zones.\nEven better if\nExperience supporting clinical trials, clinical operations, or healthcare software platforms.\nPrevious experience with user, site or project administration tooling, or similar internal business systems.\nExperience using or supporting a helpdesk/ticketing tool such as Zendesk or JIRA.\nKnowledge of Good Clinical Practice (GCP) with evidence of recent training.\nExperience working within a Quality Management System (QMS), e.g. ISO 9001, ISO 13485.\nKnowledge of relevant clinical trial regulatory, compliance and industry standards.\nTrack record of working effectively and problem solving in a highly technical and innovative environment, demonstrating good attention to detail.\nExposure to mobile device management (MDM) tooling, e.g. Mosyle.\n You hold or are working towards an IT qualification or certification (e.g. CompTIA A+, Apple, Microsoft).\nBenefits\nWhat you can expect from us\nA comprehensive benefits package that includes an annual bonus plan, private medical insurance, life insurance, cycle-to-work scheme, and a contributory pension scheme \nEquity, so that our team can share in the long-term success of Qureight\n28 days’ holiday allowance, 25 days’ annual leave and 3 additional company days between Christmas and New Year, plus bank holidays and enhanced family leave\nA diverse work environment that brings together experts in many fields, including software engineering, DevOps, data science, machine learning, quality assurance, regulatory affairs, and clinical operations.\nHow to apply\nPlease upload a CV and covering letter by clicking 'Apply Now'. Your covering letter should explain why you are applying for the job and what skills and experience you can bring to the role.\nWe review CVs as we receive them and interview as soon as we have applications that look like a good match (usually within one week). We do not use closing dates. So, please apply as soon as possible to avoid missing out on this role. We advertised this role on 14th October.\nIf you have any queries, please contact .\nEveryone is welcome at Qureight. We are an equal opportunities employer and encourage applications from all suitably qualified candidates regardless of age, disability, ethnicity, sex, gender reassignment, religion or belief, sexual orientation, marriage and civil partnership, or pregnancy and maternity.\nWomen and other underrepresented groups may be less likely to apply for a role unless they meet all or nearly all of the requirements. If this applies to you, we still encourage you to apply - you may be a great fit, even if you don’t meet every qualification. We’d love to hear from you.\nIf you require any adjustments to the application or selection process, please let us know. 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