{"id":638402,"url":"https://alion.io/job/qureos-it-support-officer","title":"IT Support Officer","company":{"id":7356,"name":"Qureos","domain":"qureos.com","url":"https://alion.io/company/qureos","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":95,"open_postings":125,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manama, Bahrain"],"countries":["BH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":56000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-08T14:20:01Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-09-24T06:56:17Z","board_verified":false,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":42},"description":"Job Overview\nAt Alzayani Investments, we are seeking a highly skilled and versatile IT Support Officer to join our team. This position requiring a unique blend of traditional enterprise IT expertise and a deep understanding of modern smart-device ecosystems.\nYou will act as the escalation point for complex technical issues while taking primary ownership of configuring, supporting, and maintaining a wide array of personal and connected devices. The ideal candidate is a proactive problem-solver who is just as comfortable managing a Windows Server environment as they are troubleshooting a smart home integration or a mobile device.\nKey Responsibilities\nEnd-to-End Technical Support: Provide comprehensive Level 1, Level 2, and Level 3 support to users, ensuring the rapid and professional resolution of complex hardware and software issues.\n\nPersonal Device & Mobile Management: Serve as the primary support lead for all personal and mobile devices. Set up, configure, and troubleshoot iOS and Android smartphones, tablets, and personal computing devices.\n\nSmart Ecosystems & AV Support: Install, configure, and troubleshoot Smart TVs, media streaming boxes (Apple TV, Android TV), and smart home/office automation systems.\n\nCCTV & ELV Systems: Support, maintain, and troubleshoot Extra Low Voltage (ELV) infrastructure, including IP CCTV camera systems, access control, and related physical security tech.\n\nNetwork & Wireless Infrastructure: Manage and troubleshoot network connectivity issues across LAN, WAN, and complex wireless (Wi-Fi) deployments. Handle L2/L3 network troubleshooting involving switches, routers, and access points.\n\nServer Administration: Assist in the administration and maintenance of Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.\n\nDocumentation & Vendor Management: Maintain accurate IT inventory, document system configurations, and liaise with third-party vendors and service providers for specialized equipment repairs.\n\nQualifications\nBachelor's degree in Computer Science, Information Technology or a related field.\n\nMinimum of 3 years of experience in a similar role, preferably in the investment or financial sector.\n\nStrong knowledge of hardware and software systems, including Windows and Microsoft Office.\n\nExperience with troubleshooting network connectivity and performance issues.\n\nKnowledge of security protocols and best practices.\n\nExcellent communication and interpersonal skills.\n\nAbility to work independently and in a team environment.\n\nProactive and able to prioritize tasks effectively.","description_format":"text","description_chars":2579,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-09-10T19:55:57Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.445,"p_room":0.72,"age_days":42,"expected_fill_days":64,"reasons":["conf:646","agency","win:mid","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/qureos-it-support-officer","json_url":"https://alion.io/job/qureos-it-support-officer.json","meta":{"generated_at":"2026-10-21T17:47:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25182,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7356},"rest":"https://alion.io/mcp/rest/get_company?id=7356"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqureos-it-support-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqureos-it-support-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqureos-it-support-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qureos-it-support-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqureos-it-support-officer"}]}