Live Chat Support Specialist

Qureos • Paid as a contractor rate • High School Diploma • 11 hours ago
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Salary
$90k – $110k per year
Location
Remote (United States)
Seniority
Junior · 2+ years exp
Employment
Full-Time
Overview
Company
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Qureos

Qureos is an AI-driven recruitment platform and hiring SaaS that accelerates time-to-hire for employers across the Middle East and South Asia. It provides instant talent sourcing (claiming candidate search in 5 seconds), an applicant tracking system (or integrations with existing ATS), talent insights and screening tools, and an AI hiring assistant called Iris that automates sourcing and vetting. Qureos serves enterprise and high-volume hiring use cases across industries (aviation, manufacturing, finance, retail, tech, healthcare, construction, hospitality, oil & gas, logistics, education and more) and offers employer-facing hiring resources and productivity tools (job description and interview generators, calculators, templates).
qureos.com • New York • Washington • Grenoble • Dubai • San Francisco • Job Boards & Aggregators • HR & Recruiting AI • Recruiting & Staffing • Est. 2021

Job Description:

DryVac Environmental Services is a leading environmental services company based in United States. We specialize in providing efficient and eco-friendly solutions for waste management and disposal. We are currently seeking a Live Chat Support Specialist to join our team on a full-time basis. This is a remote position, allowing you to work from the comfort of your own home.

As a Live Chat Support Specialist, you will be responsible for providing excellent customer service and support through our live chat platform. You will be the first point of contact for our customers and will play a crucial role in maintaining our reputation for exceptional customer service.

Key Responsibilities:

  • Engage with customers in a professional and friendly manner through our live chat platform

  • Respond to customer inquiries and concerns in a timely and accurate manner

  • Provide information about our services, products, and company policies

  • Troubleshoot and resolve customer issues, escalating to appropriate departments when necessary

  • Keep accurate records of customer interactions and transactions

  • Collaborate with other team members to improve customer service processes and procedures

  • Stay updated on company products, services, and policies to provide accurate information to customers

  • Adhere to all company policies and procedures, including privacy and security protocols

  • Meet or exceed set targets for customer satisfaction, response time, and resolution rate

Requirements:

  • High school diploma or equivalent

  • Minimum of 2 years of experience in customer service or support, preferably in a live chat or online environment

  • Excellent written and verbal communication skills

  • Strong problem-solving and critical thinking abilities

  • Proven ability to work independently and manage time effectively

  • Proficient in using live chat software and other computer applications

  • Ability to adapt to changing priorities and handle multiple tasks simultaneously

  • Strong attention to detail and accuracy

  • Must have a quiet and professional workspace at home with reliable internet connection

  • Must be available to work flexible hours, including evenings and weekends

Salary and Benefits:

  • Competitive hourly rate of USD 45-55, based on qualifications and experience

  • Comprehensive benefits package including medical, dental, and vision coverage

  • Paid time off and holidays

  • Opportunities for career growth and advancement within the company

If you are a customer-oriented individual with excellent communication skills and a passion for providing top-notch support, we encourage you to apply for the role of Live Chat Support Specialist at DryVac Environmental Services. Join our team and be a part of our mission to provide sustainable environmental solutions.

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