{"id":874129,"url":"https://alion.io/job/qureos-sr-operations-manager-2","title":"Sr. Operations Manager","company":{"id":7356,"name":"Qureos","domain":"qureos.com","url":"https://alion.io/company/qureos","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":95,"open_postings":125,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-13T10:25:17Z","employer_posted_date":"2026-09-13","last_verified_at":"2026-09-24T06:56:17Z","board_verified":false,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":56},"description":"Job Description - Sr. Operations Manager\nCompany: CORE Coffee & Roastery\nDepartment: Operations\nPosition: Senior Operations Manager\nLocation: Riyadh, Saudi Arabia\nKey Responsibilities\nOperations Management\nOversee daily operations across multiple CORE Coffee & Roastery locations.\n\nEnsure all branches consistently follow company SOPs, operational standards, and service procedures.\n\nMonitor store performance and implement corrective actions where required.\n\nConduct regular branch visits, operational audits, and performance reviews.\n\nSales & Business Performance\nDrive sales, revenue, profitability, and overall business growth across assigned locations.\n\nAnalyze branch KPIs including sales, average transaction value, labor cost, food cost, wastage, and customer satisfaction.\n\nDevelop and execute action plans to improve underperforming branches.\n\nSupport new store openings, expansions, and operational development initiatives.\n\nPeople & Leadership\nLead, coach, and develop Store Managers and operational teams.\n\nEnsure effective manpower planning, scheduling, productivity, and staff deployment.\n\nIdentify training needs and coordinate with HR/Training teams to improve employee performance.\n\nBuild a strong service-oriented culture and maintain high employee engagement.\n\nCoffee & Product Quality\nMaintain consistent coffee quality, preparation standards, presentation, and service across all branches.\n\nEnsure compliance with recipes, brewing standards, product specifications, and quality-control procedures.\n\nCoordinate with the Roastery, Supply Chain, and Product Development teams to ensure product availability and consistency.\n\nCost Control & Inventory\nMonitor food, beverage, packaging, labor, and operational costs.\n\nControl wastage, stock variances, inventory losses, and unnecessary operating expenses.\n\nEnsure proper inventory management, ordering, receiving, storage, and stock rotation procedures.\n\nCustomer Experience\nMaintain high standards of customer service and hospitality.\n\nMonitor customer feedback, complaints, reviews, and service issues.\n\nDevelop initiatives to improve customer satisfaction, retention, and brand experience.\n\nCompliance & Standards\nEnsure compliance with food safety, hygiene, health, safety, municipality, and company requirements.\n\nConduct operational inspections and ensure corrective actions are completed within the required timelines.\n\nMaintain brand presentation and ensure all outlets meet CORE Coffee & Roastery standards.\n\nQualifications & Experience\nBachelor's degree in Business Administration, Hospitality, F&B Management, or a related field.\n\n7-10+ years of experience in F&B operations, preferably within specialty coffee, cafés, restaurants, or multi-unit operations.\n\nPrevious experience managing multiple branches/outlets is highly preferred.\n\nStrong understanding of P&L management, sales, labor cost, food cost, inventory, and operational KPIs.\n\nExperience in specialty coffee or coffee-roastery operations is an advantage.\n\nStrong leadership, communication, problem-solving, and analytical skills.\n\nProficiency in Microsoft Office and F&B POS/ERP systems.\n\nFluency in English; Arabic is an advantage.\n\nWillingness to travel between branches as required.\n\nKey Performance Indicators (KPIs)\nSales & revenue growth\n\nBranch profitability / P&L performance\n\nFood & beverage cost %\n\nLabor cost %\n\nCustomer satisfaction\n\nStore audit scores\n\nEmployee turnover and retention\n\nInventory variance and wastage\n\nOperational compliance\n\nNew store opening performance\n\nStaff productivity and training completion","description_format":"text","description_chars":3569,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Saudi Arabia","iso":"SA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government"],"lifecycle":[{"event":"open","at":"2026-09-13T19:00:24Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.43,"p_room":0.6,"age_days":56,"expected_fill_days":64,"reasons":["conf:1103","agency","win:late","crowd:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/qureos-sr-operations-manager-2","json_url":"https://alion.io/job/qureos-sr-operations-manager-2.json","meta":{"generated_at":"2026-11-09T17:51:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1842,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7356},"rest":"https://alion.io/mcp/rest/get_company?id=7356"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqureos-sr-operations-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqureos-sr-operations-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqureos-sr-operations-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qureos-sr-operations-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqureos-sr-operations-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":874129}},{"tool":"search_jobs","arguments":{"company":"qureos.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":874129},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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