{"id":3735116,"url":"https://alion.io/job/qutip-application-support-engineer","title":"Application Support Engineer","company":{"id":4422064,"name":"quTIP","domain":"qutip.com","url":"https://alion.io/company/qutip-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"C#","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"MySQL","optional":false},{"name":"Oracle","optional":false},{"name":"PostgreSQL","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-12T01:45:38Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"• Diagnose and resolve software application issues and technical challenges in a timely and efficient manner.Investigate incidents, perform root cause analysis, and implement corrective actions to prevent recurrence.\nProvide first- and second-level technical support to end-users and clients through various support channels.\nHelp users and clients understand and effectively use software applications by providing guidance, troubleshooting assistance, and best-practice recommendations.\nEscalate complex issues to development or infrastructure teams when required and ensure timely resolution.\nAssist in the installation, configuration, deployment, and updating of software applications.\nMaintain high levels of customer satisfaction through professional communication and responsive support. System Monitoring, Testing & Maintenance\nMonitor application performance, system health, and availability using monitoring and logging tools.\nIdentify potential issues proactively and address them before they impact business operations.\nEnsure the seamless functionality of software applications by conducting regular system tests, validations, and health checks.\nPerform routine system maintenance, upgrades, patches, and configuration changes to ensure optimal performance and security.\nSupport application releases, deployments, and post-release validation activities. Incident Management & Documentation\nMaintain detailed records of software bugs, system issues, user requests, and the actions taken to resolve them.\nDocument application support activities, troubleshooting procedures, system configurations, and support tasks for future reference and analysis.\nCreate and maintain knowledge base articles, user guides, and technical documentation.\nTrack recurring issues, identify trends, and recommend preventive measures and long-term solutions.\nParticipate in incident reviews and contribute to continuous service improvement initiatives. User Training & Customer Support\nProvide training sessions and user guidance to help end-users understand application features and functionality.\nDevelop user documentation, quick-reference guides, and training materials.\nAssist users in adopting new features and system enhancements.\nGather user feedback and recommend improvements to enhance the overall user experience. Business Process Automation & Solution Development\nIdentify opportunities to automate manual and repetitive business processes.\nDevelop scripts, workflows, integrations, and automation solutions to improve operational efficiency.\nConfigure and customize applications to meet business and client requirements.\nSupport the implementation, testing, and deployment of new features, enhancements, and software releases. Collaboration & Continuous Improvement\nCollaborate closely with software developers, system administrators, database administrators, and other IT professionals to resolve technical issues.\nWork closely with the development team to identify, recommend, and implement system improvements that enhance application performance, stability, scalability, and user experience.\nParticipate in requirements gathering, testing, and validation of new features and system enhancements.\nContribute to process optimization initiatives and support the adoption of best practices.\nStay current with emerging technologies, application support methodologies, and industry trends. Compliance & Data Security\nAdhere to company policies, security standards, and operational procedures when accessing, processing, and handling client and company data.\nEnsure the confidentiality, integrity, and security of sensitive information in accordance with organizational policies and applicable regulations.\nFollow established access control procedures and maintain appropriate authorization levels when supporting applications and systems.\nReport potential security risks, vulnerabilities, or compliance concerns to the appropriate stakeholders.\nSupport audit activities by maintaining accurate records and documentation of system access, support activities, and issue resolution.\nRequirements\nBachelor's degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related field.\n2-5 years of experience in Application Support, Technical Support, Software Support, or a similar role.\nExperience supporting enterprise applications, web applications, SaaS platforms, ERP systems, or CRM solutions is preferred.\nStrong understanding of relational databases and SQL (SQL Server, MySQL, Oracle, PostgreSQL, etc.).\nGood knowledge of networking concepts, operating systems, and system architecture.\nExperience with application monitoring, logging, and performance management tools.\nProficiency in at least one programming or scripting language such as Python, Java, JavaScript, C#, PowerShell, or Bash.\nFamiliarity with APIs, integrations, and data exchange technologies.\nKnowledge of cloud platforms such as Azure, AWS, or Google Cloud is an advantage.\nExperience with ticketing systems and IT Service Management (ITSM) processes.\nStrong analytical and problem-solving skills.\nExcellent verbal and written communication skills.\nCustomer-focused mindset with the ability to communicate technical concepts to non-technical users.\nAbility to manage multiple priorities and work effectively in a fast-paced environment.\nStrong attention to detail and commitment to quality.\nAbility to work independently and collaboratively within a team environment.\nProactive mindset with a focus on continuous improvement and preventive problem-solving.\nPreferred\nQualifications\nExperience with ITIL practices or IT Service Management frameworks.\nExperience with workflow automation and business process improvement tools.\nKnowledge of Software Development Life Cycle (SDLC) and release management processes.\n• Relevant technical certifications are considered an 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