{"id":3024177,"url":"https://alion.io/job/qvantel-noc-engineer-fault-managment-engineer","title":"NOC Engineer/ Fault Managment Engineer","company":{"id":56765,"name":"Qvantel","domain":"qvantel.com","url":"https://alion.io/company/qvantel","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":55,"open_postings":20,"ghost_share":0.75,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Networking","role_family":"Networking","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":206},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"Perl","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-21T18:37:52Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T14:38:36Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":3},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nJob Summary\nJob Overview\nWe are looking for a NOC / Fault Management Engineer to join our 24×7 Managed Services Operations team. The role involves monitoring telecom applications and infrastructure, performing health checks, troubleshooting incidents, managing alarms, and ensuring high availability of customer environments.\nThe ideal candidate should have a strong foundation in Linux/Unix, networking, application monitoring, troubleshooting, and telecom systems, along with good communication skills and the ability to work effectively under pressure.\nExperience\n2-4 years - Candidates with up to 4 years of relevant Telecom / IT Operations experience may apply. \nKey Responsibilities\nMonitor Optiva applications, infrastructure, nodes, and services in a 24×7 NOC environment. \nPerform scheduled and ad-hoc application, system, and infrastructure health checks. \nMonitor alarms, incidents, system performance, and service availability. \nPerform first-level troubleshooting, incident analysis, and fault isolation. \nIdentify recurring issues and escalate complex problems to relevant L2/L3 technical teams. \nHandle customer-reported incidents and provide timely technical updates. \nSupport software releases, application upgrades, configuration changes, and node expansion activities. \nParticipate in planned maintenance, emergency support, and outage restoration activities. \nEnsure adherence to SLA, operational procedures, escalation matrix, and incident management processes. \nCoordinate with application, database, infrastructure, cloud, and customer teams for advanced troubleshooting. \nMaintain operational documentation, troubleshooting guides, SOPs, and knowledge articles. \nPerform preventive checks and identify potential issues before they impact customer services. \nSupport activities related to high availability, service continuity, and zero/minimal downtime. \nMaintain accurate incident records, shift handovers, and operational reports. \nParticipate in 24×7 shift operations, including night shifts, weekends, and public holidays. \nTechnical Skills\nMandatory / Preferred\nGood understanding of Linux / Unix operating systems. \nBasic knowledge of TCP/IP, networking, DNS, HTTP/HTTPS, SSH, and connectivity troubleshooting. \nUnderstanding of application and infrastructure monitoring concepts. \nBasic knowledge of shell scripting; Perl/Python knowledge will be an advantage. \nFamiliarity with application servers and log analysis. \nUnderstanding of databases and basic SQL will be an advantage. \nExposure to GCP or other cloud platforms is preferred. \nKnowledge of telecom protocols and systems such as GSM, GPRS, charging, and telecom networks will be an advantage. \nKnowledge of Optiva / Converged Billing / Charging systems will be an added advantage. \nIncident & Fault Management\nMonitor and respond to system alarms and operational alerts. \nAnalyze application and system logs to identify the root cause of issues. \nPerform incident triage based on impact, severity, and priority. \nTroubleshoot service degradation, application failures, connectivity issues, and node-level problems. \nFollow defined escalation procedures and ensure timely engagement of L2/L3 teams. \nTrack incidents through to resolution and ensure proper documentation. \nParticipate in Major Incident / Emergency Support activities when required. \nIdentify recurring incidents and contribute to problem management and preventive actions. \nCustomer & Stakeholder Management\nAct as a technical point of contact for customers during operational incidents. \nCommunicate incident status, impact, troubleshooting progress, and resolution updates clearly. \nWork closely with internal technical teams and customers to resolve production issues. \nMaintain professional and effective communication during critical incidents and service outages. \nEducation & Eligibility\nBachelor's degree in Computer Science, Information Technology, Electronics & Telecommunication (E&TC) or equivalent. \nBCA / MCA candidates may also apply. \nFreshers or candidates with up to 2 years of experience in Telecom, NOC, Production Support, or IT Operations. \nCandidates with relevant Linux, Cloud, Networking, or Telecom certifications will be preferred. \nBehavioral & Soft Skills\nStrong analytical and problem-solving skills. \nGood troubleshooting and logical thinking ability. \nGood written and verbal communication skills in English. \nAbility to work independently as well as within a global support team. \nAbility to work under pressure during critical incidents and outages. \nStrong ownership and willingness to learn new technologies. \nGood teamwork, coordination, and escalation management skills. \nWillingness to work in a 24×7 rotational shift environment. \nShift Requirements\nThis is a 24×7 NOC Operations role. The candidate must be willing to work:\nRotational shifts \nNight shifts \nWeekends \nPublic holidays \nEmergency / on-call support when required \nKey Success Factors\nSuccess in this role will be measured through:\nTimely detection and resolution of incidents. \nSLA adherence and effective escalation. \nAccurate monitoring and health-check activities. \nReduction of recurring operational issues. \nQuality of incident documentation and shift handovers. \nEffective customer and stakeholder communication. \nMaintaining high application and service availability. \nWhy Join Us? \nThis role provides an opportunity to build strong expertise in Telecom Operations, Fault Management, OSS/BSS, Charging & Billing systems, Linux, Cloud, Networking, and Managed Services while working in a global 24×7 production environment.","description_format":"text","description_chars":5741,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Billing & Subscription Management","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-21T18:37:52Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["conf:39","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/qvantel-noc-engineer-fault-managment-engineer","json_url":"https://alion.io/job/qvantel-noc-engineer-fault-managment-engineer.json","meta":{"generated_at":"2026-10-26T01:12:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1624,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56765},"rest":"https://alion.io/mcp/rest/get_company?id=56765"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqvantel-noc-engineer-fault-managment-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqvantel-noc-engineer-fault-managment-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqvantel-noc-engineer-fault-managment-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qvantel-noc-engineer-fault-managment-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqvantel-noc-engineer-fault-managment-engineer"}]}