{"id":1398682,"url":"https://alion.io/job/qvc-group-senior-hr-services-performance-improvement-analyst","title":"Senior HR Services Performance & Improvement Analyst","company":{"id":13736,"name":"QVC Group","domain":"qvcgrp.com","url":"https://alion.io/company/qvcgrp","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":77},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":true},{"name":"ServiceNow","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-09-28T14:28:16Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-20T11:43:29Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"QG1151Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.\nWe are currently looking for:\nSenior HR Services Performance & Improvement Analyst\nYour Opportunity, Your Team\nThis is an opportunity to become a trusted insights partner to the HR Services Leadership Team, helping leaders make better decisions, improve service performance, and enhance the employee experience globally.\nThis is not simply a reporting role. We are looking for someone who enjoys turning data into decisions, identifying opportunities before others see them, and proactively driving meaningful improvements across people, processes, and services.\nYou will combine analytics, operational excellence, and business thinking to help evolve HR Services into a more scalable, efficient, and customer-centric organization.\nWhere You'll Work\nThis is a hybrid role and requires you to be on-site at our office at Wielicka 30, Kraków, on average 3-5 times per month.\nOn-site days are typically predetermined and driven by business needs. \nWhat You'll Do\nDevelop and maintain dashboards, scorecards, and reporting solutions that provide meaningful insight into service performance and employee experience.\nAnalyze data from multiple sources to identify trends, risks, opportunities, and root causes.\nTranslate data into clear recommendations that support operational, strategic, and leadership decision-making.\nPartner with HR Services leaders to improve service quality, efficiency, scalability, and customer experience.\nLead and support continuous improvement initiatives using Lean and data-driven methodologies.\nEvaluate the effectiveness of the HR Services operating model and recommend enhancements.\nImprove reporting standards, data quality, governance, and operational transparency.\nIdentify opportunities to automate, simplify, and modernize reporting and service processes.\nChallenge assumptions, proactively identify improvement opportunities, and influence positive change across the organization.\nWhat You'll Bring\nExperience in HR Operations, Shared Services, Global Business Services, Customer Operations, or a similar service environment\nStrong analytical, problem-solving, and critical-thinking skills\nExperience collecting requirements and building reports, dashboards, and meaningful performance insights\nAbility to turn complex data into compelling stories, recommendations, and actions\nExperience driving process improvement, operational excellence, or Lean initiatives, leading small project groups\nConfidence working independently, managing ambiguity, and influencing stakeholders without direct authority\nAdvanced Excel skills and overall digital savviness\nFluent English\nNice to Have\nExperience with Workday, ServiceNow, Tableau, Power BI, or other core HR and ticketing systems and analytics platforms\nExperience with automation, digitalization, or AI-enabled solutions\nExposure to project management, change management, or service transformation initiatives\nLean Six Sigma or continuous improvement certification.\nWhat we offer\nHybrid work model combining office & remote work \nPrivate medical care \nLife Insurance \nAccess to MyBenefit platform (Multisport included) \nEye-care reimbursement \nCompany performance-related bonus \nReferral program with a financial bonus \n1 day extra of annual leave for company-driven initiatives \nWhistleblower Protection Act\nPosiadamy procedurę zgłoszeń wewnętrznych, która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem: qvcgroup.ethicspoint.com\nWe have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at qvcgroup.ethicspoint.com\nOur Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.\nQVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at  for assistance.\nIf provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.","description_format":"text","description_chars":5098,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave","Hybrid work","Life insurance","Parental leave"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadcasting","Social Commerce"],"lifecycle":[{"event":"open","at":"2026-09-28T14:28:16Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.837,"p_room":0.55,"age_days":21,"expected_fill_days":19,"reasons":["conf:4","velocity","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/qvc-group-senior-hr-services-performance-improvement-analyst","json_url":"https://alion.io/job/qvc-group-senior-hr-services-performance-improvement-analyst.json","meta":{"generated_at":"2026-10-20T14:54:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16741,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13736},"rest":"https://alion.io/mcp/rest/get_company?id=13736"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqvc-group-senior-hr-services-performance-improvement-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqvc-group-senior-hr-services-performance-improvement-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqvc-group-senior-hr-services-performance-improvement-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qvc-group-senior-hr-services-performance-improvement-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqvc-group-senior-hr-services-performance-improvement-analyst"}]}