{"id":3580903,"url":"https://alion.io/job/qxo-specialist-ii-it-support","title":"Specialist II, IT Support","company":{"id":2455029,"name":"QXO","domain":"qxo.com","url":"https://alion.io/company/qxo","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":22},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-01T02:36:20Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-03T01:09:22Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nQXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.\nWhat you will do:\nDiagnose, research, analyze, troubleshoot, and implement solutions for all user-reported issues, including technology issues, and branch and company business processes.\nLog into the support phone system each workday to receive inbound support calls from end users; troubleshoot and document issues, and route or escalate calls as needed.\nTesting, analyzing results for software fixes, Mods, software loads, etc...\nThorough knowledge of our software and hardware environments. Uses this knowledge in a consultative manner to assist users.\nUses experience and judgment to determine course of action, implements and documents solutions independently.\nProvide hardware and software support, including laptops, tablets and mobile devices.\nCreate detailed database records of issues, analysis, troubleshooting, and solutions.\nMaintain and manage knowledge base for end users and agents.\nProvide cross functional training for other members of Support Services team. \nAdminister and implement proper security measures for all IT systems.\n24/7 on call support based on schedule, to handle all IT support issues during off hours.\nHandle every customer inquiry and issues professionally and quickly.\nConsults with the branch employees and departments to solve problems, navigate, and best utilize our systems.\nProvide backup support for other Helpdesk positions.\nPerforms other duties as assigned.\nWhat you will bring:\n3+ years of experience in IT customer service \nBA/BS or equivalent experience\nIT Project Management Support preferred\nDistribution or wholesale experience a plus\nConsultation, interpersonal, communication, manage projects and problem-solving skills\nBilingual proficiency in French and English is required, including the ability to provide verbal and written IT support in both languages.\nProficient learning multiple business applications\nPC/Laptop/tablet and mobile device knowledge\nCustomer focused, polite, friendly, and enthusiastic\nListening skills so that they can quickly understand the user’s issue\nAbility to learn quickly, implement solutions and handle multiple tasks\nWhat you will earn:\nCompetitive compensation: We make sure your hard work is recognized \nMedical, dental, and vision insurance: Enjoy the peace of mind provided by our comprehensive benefits package and telemedicine service designed to prioritize your well-being. \nRRSP Program: Secure your future with a fair matching of your retirement contributions. \nPaid leave: Recharge your batteries, balance work and personal life, benefit from personal emergency leave, and enjoy paid vacation and company-recognized public holidays to relax and pursue the activities you love. \nTraining and advancement opportunities: Open doors and access exciting opportunities by participating in our dynamic learning programs. \nQXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status","description_format":"text","description_chars":3690,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Building Materials"],"lifecycle":[{"event":"open","at":"2026-11-01T02:36:20Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":10,"reasons":["conf:3","velocity","win:early","comp:brand,attention"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/qxo-specialist-ii-it-support","json_url":"https://alion.io/job/qxo-specialist-ii-it-support.json","meta":{"generated_at":"2026-11-03T02:33:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3336,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2455029},"rest":"https://alion.io/mcp/rest/get_company?id=2455029"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqxo-specialist-ii-it-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqxo-specialist-ii-it-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqxo-specialist-ii-it-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qxo-specialist-ii-it-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqxo-specialist-ii-it-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3580903}},{"tool":"search_jobs","arguments":{"company":"qxo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3580903},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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