{"id":2399942,"url":"https://alion.io/job/r1-rcm-customer-service-representative-as-needed","title":"Customer Service Representative as needed","company":{"id":2203357,"name":"R1 RCM","domain":"r1rcm.com","url":"https://alion.io/company/r1rcm","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":65,"ghost_share":0,"stale_share":0.985,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T23:15:18Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-31T03:17:28Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.\nAll Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.\nLocation:Ascension Dell Children's Medical Center\nShift:PRN-as needed, minimum48hoursrequireda month, 24hourson call,additionalshifts available\nReady to start a meaningful career in healthcare-even ifyou’venever worked in the field before? JoinR1,the leadingprovider of technology-driven solutions that transform the patient experience and financial performance of hospitals, healthsystemsand medical groups. We are the one company that combines the deepexpertiseof a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.\nAt R1,you’llbe part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.\nAs aPatient RegistrationCustomer Service Representative in Patient Registration, you will be the first friendly face patientsmeetwhen they check into the hospital.You’ll:\nHelp patients navigate the registration process\n\nAnswer questions with confidence, clarity, and compassion\n\nGatheraccurateinformation quickly in a fast-paced environment\n\nBuild trust with patients during moments when they may be scared, confused, or overwhelmed\n\nNo healthcare background? No problem.We’lltrain you every step of the way-and this role is a fantastic launchpad for a growing healthcare career.\nWhyYou’llLove This Job\nMake a Real Difference:Patients lean on you for support and reassurance.You’llbe more than a data collector-you’llbe a calm, helpful presence during stressful times.\nLearn Healthcare from the Ground Up:From insurance basics to hospital workflows,you’llgain valuable knowledge and skills that open the door to long-term career growth.\nFast-Paced, Never Boring:You’llmove between computer screens, phone calls, andin-personinteractions-balancing accuracy with compassion while working alongside clinicians and emergency staff.\nSupportive Team Environment:We’reinvested in your professional journey.You’llbe surrounded by teammates who have your back and leaders who want to see you succeed.\nWhatYou’llDo Day-to-Day\nWork across multiple computer systems to register patients efficiently\n\nAnswer phones and gather information quickly and accurately\n\nAssistpatients who may be ill, anxious, or confused\n\nNavigate diverse insurance plans and coverage details (withtraining!)\n\nAdapt to interruptions from clinical teams during urgent care situations\n\nBuild rapport and ease patient concerns in real time\n\nThisisn’ta sit-back-and-relax desk job-you’llbe on your feet, thinking fast, and making a real impact.\nRequirements\nHigh School Diploma or GED\n\nStrong customer service experience\n\nAbility to pass background check, drug test, and meet vaccination requirements\n\nPreferred\nMedical or healthcare experience (but notrequired!)\n\nYour Healthcare Career Starts Here\nIfyou’rea compassionate communicator, a quick learner, and someone whothrivesin a dynamic environment,we’dlove to meet you. Join us at R1 and take the first step toward a fulfilling, purpose-driven career.Apply today!\nFor this US-based position, the base pay range is $16.12 - $23.21 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving - and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.\nOur associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.\nR1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.\nIf you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.\nCA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent\nTo learn more, visit: R1RCM.com\nVisit us on Facebook","description_format":"text","description_chars":5981,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-10-12T23:15:18Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.528,"p_room":0.75,"age_days":17,"expected_fill_days":23,"reasons":["conf:2","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/r1-rcm-customer-service-representative-as-needed","json_url":"https://alion.io/job/r1-rcm-customer-service-representative-as-needed.json","meta":{"generated_at":"2026-10-31T04:44:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6556,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2203357},"rest":"https://alion.io/mcp/rest/get_company?id=2203357"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fr1-rcm-customer-service-representative-as-needed"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fr1-rcm-customer-service-representative-as-needed"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fr1-rcm-customer-service-representative-as-needed"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/r1-rcm-customer-service-representative-as-needed\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fr1-rcm-customer-service-representative-as-needed"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2399942}},{"tool":"search_jobs","arguments":{"company":"r1rcm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2399942},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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