{"id":2258664,"url":"https://alion.io/job/r1-rcm-operations-manager-voice","title":"Operations Manager (Voice)","company":{"id":2203357,"name":"R1 RCM","domain":"r1rcm.com","url":"https://alion.io/company/r1rcm","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":62,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines","Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2431},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-02-19T00:00:00Z","employer_posted_date":"2026-02-19","last_verified_at":"2026-10-15T04:30:52Z","board_verified":true,"closed_at":null,"days_open":238,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":238},"description":"RESPONSIBILITIES:\nLeads and directs a staff of 4-5 team leaders/supervisors that will have individual teams consisting of no more than 25 employees each. Total span of 60-80 FTEs\nEnsure calls from patients for multiple client hospital sites are answered within the client service levels and handled in a quality manner. Team may consist of no more than 25 employees \nOversee and manage contact center performance to ensure contractual SLAs are met consistently \nServe as a mentor to current team leaders/supervisors and all CSR employees by consistently displaying the R1 values \nDevelop and implement recommendations and provide formal feedback on project results and team performance to management. \nSupports new client expansion development and implementation. \nQUALIFICATIONS:\n3 - 5 years’ experience in delivering customer service in a hospital or health care call center environment as an Operations Manager\nBachelor’s Degree or equivalent experience\nOutstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed. \nExperienced leading and managing employees in a high contact center environment. \nCertified revenue cycle management experience preferred\nPrior continuous improvement experience utilizing Lean Six Sigma tools preferred\nWorking in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.\nOur associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.\nWhat’s in it for you?\nCompetitive Total Rewards Package\nTarget variable incentives\nMedical Plan (HMO) from Day 1 of employment with free dependents\nLife insurance\nPaid Time-Off Benefits\nSick Leave Conversion\nNight Differential offered\nEmployee Referral Program\nAll Mandatory Statutory Benefits\nR1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.\nVisit us on Facebook: https://www.facebook.com/r1rcmphilippines\n#R1Philippines #AllTogetherBetterinR1PH","description_format":"text","description_chars":3049,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-10-11T04:33:03Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.089,"p_room":0.28,"age_days":238,"expected_fill_days":13,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/r1-rcm-operations-manager-voice","json_url":"https://alion.io/job/r1-rcm-operations-manager-voice.json","meta":{"generated_at":"2026-10-15T15:51:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24250,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2203357},"rest":"https://alion.io/mcp/rest/get_company?id=2203357"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fr1-rcm-operations-manager-voice"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fr1-rcm-operations-manager-voice"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fr1-rcm-operations-manager-voice"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/r1-rcm-operations-manager-voice\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fr1-rcm-operations-manager-voice"}]}