{"id":1969660,"url":"https://alion.io/job/r1-rcm-principal-engineer-it-3","title":"Principal Engineer - IT","company":{"id":2203357,"name":"R1 RCM","domain":"r1rcm.com","url":"https://alion.io/company/r1rcm","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":64,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India","Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":36000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-10-06T18:48:38Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-22T02:28:23Z","board_verified":false,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.\nOur mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients, and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.\nPosition Summary\nThis role will be responsible for leading the India Deskside Operations function, ensuring delivery of high-quality end-user support services, operational excellence, asset lifecycle governance, and technology enablement for the business.\nThe individual will oversee day-to-day operations, lead strategic initiatives, drive continuous improvement, partner with business and technology stakeholders, and ensure a seamless end-user technology experience across all India locations. The role requires strong leadership, operational discipline, technical expertise, and the ability to manage large-scale enterprise technology environments through internal teams and managed service partners.\nKey Responsibilities\nOperational Leadership\nLead and manage IT Deskside Operations across India, ensuring consistent and reliable support services to end users.\nDrive operational excellence through proactive service monitoring, analysis of performance metrics, and continuous process improvement.\nEnsure adherence to ITIL and IT Service Management (ITSM) best practices.\nServe as the escalation point for critical incidents, service disruptions, and business-impacting technology issues. \nHold teams accountable for service quality, operational discipline, project execution, and compliance with established standards. \nService Delivery & End User Experience\nEnsure delivery of exceptional end-user support and customer satisfaction across all supported business locations. \nDrive adoption and utilization of enterprise technologies through user engagement, training, and awareness programs. \nIdentify opportunities to improve end-user productivity through automation, self-service, and process optimization. \nCollaborate with business stakeholders to understand technology needs and improve service offerings. \nDrive continual service improvement initiatives using operational metrics, feedback, and industry best practices. \nStrategic Initiatives & Project Leadership\nLead high-priority initiatives and large-scale IT projects in a fast-paced enterprise environment. \nPartner with global IT teams to execute enterprise technology deployments, migrations, upgrades, and transformation programs. \nProvide thought leadership in defining processes, procedures, and operational policies that improve efficiency and governance. \nBalance multiple priorities while ensuring timely delivery of business-critical initiatives. \nAsset Lifecycle Management & Governance\nOwn end-to-end IT asset lifecycle management including procurement, deployment, inventory management, recovery, refresh, redeployment, and disposal. \nDevelop and maintain governance frameworks to ensure asset accuracy, compliance, and audit readiness. \nDrive technology refresh and hardware lifecycle programs to minimize end-of-life and end-of-support risks. \nMaintain accurate IT asset repositories and reporting capabilities to support business, financial, and operational decisions.\nSupport internal and external audits and ensure compliance with corporate, regulatory, and security requirements.\nStakeholder & Vendor Management\nManage relationships with Managed Service Providers (MSPs) and third-party vendors, ensuring contractual obligations and service levels are met.\nCollaborate with stakeholders across Legal, Finance, Procurement, HR, Facilities, and business leadership teams.\nPartner closely with Infrastructure, Security, Network, Voice, VDI, Cloud, and Application teams to deliver integrated technology services.\nProvide operational reviews and executive updates to senior leadership.\nRequired Skills & Competencies\nTechnical Expertise\nStrong experience managing enterprise End User Computing (EUC) and IT Operations environments.\nHands-on experience with ServiceNow (SNOW) including Incident Management, Change Management, CMDB, Asset Management, Service Catalog, and reporting.\nExperience administering or managing teams supporting Microsoft SCCM (Configuration Manager) and Microsoft Intune for endpoint management.\nStrong understanding of Windows endpoint management, operating system deployment, software packaging, patch management, endpoint compliance, and device provisioning.\nExperience with Microsoft Endpoint Manager, Windows Autopilot, and modern device management methodologies.\nWorking knowledge of Azure Active Directory (Entra ID), Active Directory, Group Policy, and Identity & Access Management concepts.\nExperience supporting Microsoft 365 technologies including Outlook, Teams, OneDrive, and SharePoint.\nFamiliarity with Virtual Desktop Infrastructure (VDI) environments such as Citrix and VMware Horizon.\nStrong understanding of hardware asset management and software asset management practices.\nKnowledge of endpoint security technologies, encryption, vulnerability remediation, compliance, and device governance.\nExperience supporting and governing IMACD (Install, Move, Add, Change, Decommission) processes.\nWorking knowledge of enterprise networking fundamentals including LAN, WAN, VPN, Wireless, DNS, and DHCP.\nFamiliarity with reporting, dashboarding, and operational analytics to drive performance improvements.\nLeadership & Business Skills\nProven ability to lead large operational teams in a complex enterprise environment.\nStrong stakeholder management and executive presence.\nDemonstrated success managing geographically distributed support teams and managed service providers.\nExceptional customer service orientation with a focus on business outcomes.\nStrong analytical and problem-solving skills.\nAbility to influence cross-functional teams and drive organizational change.\nExcellent verbal, written, and presentation skills.\nAbility to perform effectively under pressure while managing competing priorities.\nQualifications\nBachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.\n8-12 years of overall IT experience.\n4-6 years of leadership experience within IT Operations, End User Computing, Deskside Support, or Infrastructure Operations.\nDemonstrated experience managing large-scale endpoint environments and enterprise technology operations.\nExperience leading teams of IT engineers, support analysts, and managed service partners.\nProven experience managing complex operational and technology transformation initiatives.\nExperience engaging with senior business and executive stakeholders.\nPreferred Qualifications\nITIL Foundation or higher certification.\nMicrosoft Certified: Endpoint Administrator Associate.\nMicrosoft Azure Fundamentals (AZ-900) or equivalent certification.\nServiceNow Administration or ITSM certification.\nProject Management certification (PMP, PRINCE2, Agile, or equivalent).\nExperience managing environments with 5,000+ endpoints and distributed operations across multiple locations.\nWorking in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.\nOur associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com\nVisit us on Facebook","description_format":"text","description_chars":8554,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-10-06T18:48:38Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":0.9,"p_active":0.58,"p_room":0.75,"age_days":17,"expected_fill_days":21,"reasons":["conf:51","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/r1-rcm-principal-engineer-it-3","json_url":"https://alion.io/job/r1-rcm-principal-engineer-it-3.json","meta":{"generated_at":"2026-10-24T23:32:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34628,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2203357},"rest":"https://alion.io/mcp/rest/get_company?id=2203357"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fr1-rcm-principal-engineer-it-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fr1-rcm-principal-engineer-it-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fr1-rcm-principal-engineer-it-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/r1-rcm-principal-engineer-it-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fr1-rcm-principal-engineer-it-3"}]}