{"id":1632411,"url":"https://alion.io/job/r1rcm-staff-software-engineer-it-infra-operations","title":"Staff Software Engineer - IT Infra & Operations","company":{"id":2203357,"name":"R1 RCM","domain":"r1rcm.com","url":"https://alion.io/company/r1rcm","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":64,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Backend","role_family":"Backend","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2286},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-22T02:28:23Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"IT Voice Engineer\nEligibility Criteria:\nOpen to all 1S to 4S and 4i Associates\n\nMust be a regular employee with at least 6 months tenure in current role.\n\nAt least \"Consistently Meets Expectations\" or have a satisfactory rating as per R1's performance rating system\n\nNot enrolled in a Performance Improvement Plan.\n\nMust not have active or ongoing Ethics Point, Data Privacy, Performance Improvement, Employee Relations cases/disciplinary record/s\n\nMust not have failed any internal selection process or Apprenticeship Program in the last 6 months\n\n95% or higher Attendance score in each month\n\n90% or higher Quality score in each month\n\nNo call outs/escalation from internal/external stakeholder\n\nHow to Apply:\nClick this job posting (or the hyperlinked requisition number above) to access the Workday link.\n\nIn your Workday registration, ensure to attach your updated CV with contact number.\n\nEnsure that your line manager is informed prior to submitting your application.\n\nCore Responsibilities:\nDay to day support and maintenance of Genesys PureCloud Solution and Interactive Intelligence Technology\nMigration and implementation of Genesys PureCloud Solution\nCreation of Documentation and Knowledge bases\nInstallation and basic troubleshooting of SIP IP Phone\nResponsible for managing incident and request on a daily basis depending on the criticality / urgency of the ticket raised.\nConduct regular reviews of the platform to ensure optimal performance and user satisfaction.\nQualifications:\nHands on experience on troubleshooting both Genesys on premise and PureCloud solutions\nExperience on migration and implementation of Genesys PureCloud is a plus but not mandatory\nKnowledge on Call flows, Inbound, Outbound Campaigns, Call Recordings and Call Monitoring\nBasic knowledge on Gateway configuration and Genesys SIP Trunking and Dial Plans.\nAble to troubleshoot and identify the root causes via reading logs and other Genesys tools for troubleshooting.\nCan explain the issue clearly to the Vendor and provide necessary information correctly if the Vendors need it\nKnowledge on VOIP Protocols and SIP\nAny computer related courses graduate\nMinimum 2 years experience as IT Voice\nWorking in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.\nOur associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.\nWhat’s in it for you?\nCompetitive Total Rewards Package\nTarget variable incentives\nMedical Plan (HMO) from Day 1 of employment with free dependents\nLife insurance\nPaid Time-Off Benefits\nSick Leave Conversion\nNight Differential offered\nEmployee Referral Program\nAll Mandatory Statutory Benefits\nR1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.\nVisit us on Facebook: https://www.facebook.com/r1rcmphilippines\n#R1Philippines #AllTogetherBetterinR1PH","description_format":"text","description_chars":3934,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-10-01T21:24:35Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.558,"p_room":0.55,"age_days":22,"expected_fill_days":21,"reasons":["conf:3","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/r1rcm-staff-software-engineer-it-infra-operations","json_url":"https://alion.io/job/r1rcm-staff-software-engineer-it-infra-operations.json","meta":{"generated_at":"2026-10-23T02:05:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3462,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2203357},"rest":"https://alion.io/mcp/rest/get_company?id=2203357"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fr1rcm-staff-software-engineer-it-infra-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fr1rcm-staff-software-engineer-it-infra-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fr1rcm-staff-software-engineer-it-infra-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/r1rcm-staff-software-engineer-it-infra-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fr1rcm-staff-software-engineer-it-infra-operations"}]}