{"id":3251979,"url":"https://alion.io/job/rabobank-nz-client-services-specialist-2","title":"NZ Client Services Specialist","company":{"id":64128,"name":"Rabobank","domain":"rabobank.com","url":"https://alion.io/company/rabobank","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":71,"open_postings":112,"ghost_share":0.571,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hamilton, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-27T23:43:44Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":8},"description":"Job Title\nNZ Client Services SpecialistJob Description\nAt Rabobank, we’re proud to be the world’s leading specialist in food and agribusiness banking. Our success lies in our people, who are committed to adding long-term value for clients.\nWe’re growing a better New Zealand, together. Want to join us?\nAs a Client Services Consultant at Rabobank you’ll provide exceptional support to our clients - both our Online Savings customers and our Agribusiness clients across Australia and New Zealand.\nAbout the role | Mō te tūranga\nOur Client Services Consultants play a crucial role in delivering exceptional support to our clients!\nPrimary responsibilities include:\nCustomer Support: Provide positive assistance to our Online Savings customers and Agribusiness clients via phone, email, and other communications.\nCommunication: Demonstrate excellent communication skills, both verbally and in writing, to ensure clear and effective interactions with clients.\nTeam Collaboration: Work collaboratively as part of a great team, contributing to a supportive and friendly work environment.\nCustomer Focus: Maintain a professional, positive attitude with a strong focus on customer satisfaction and be solution focused. \nAttention to Detail: Pay high attention to detail and work with accuracy to ensure all customer interactions are handled efficiently.\nWe keep our customers at the heart of everything we do, and we’re looking for people who share this passion for great customer experiences!\nWorking Hours\nEnjoy a balanced work-life with our rotating roster between 8am and 8pm, Monday to Friday. With a 37.5-hour regular week, you can say goodbye to weekend and graveyard shifts!\nCandidates will be required to work onsite for the first six months to participate in our comprehensive training program.\nAbout you | Ō pūkenga\nIt’s not essential to have worked in a call centre before however, or to have banking / finance experience - we have excellent training which can support you with that. What we are looking for is an exceptional customer focus, passion and a great attitude.\nIn addition to taking calls, part of the role will also involve responding to emails and other communications.\nTo thrive in this role, you’ll demonstrate:\nExcellent communication skills, both verbally and in writing.\nA professional, positive attitude and a strong customer focus.\nAbility to take ownership of customer requests and achieve first call resolution.\nBe solutions focussed and have excellent problem-solving skills.\nHave high attention to detail and work with accuracy.\nBe a team player who is dedicated and uses initiative. \nWhat can we offer you?\nSubsidised health insurance\nContribution to a corporate wardrobe\nGreat career development\nExcellent office environment and team events\nExtra annual leave plus option to purchase two more weeks\nApplications will close Sunday 1 November 2026, and will be assessed on a rolling basis, so apply today!\nOur Values | ō mātou uara\nRabobank New Zealand fully embraces inclusion equity and belonging and delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here.\nWe are committed to our values; we are client focussed, action oriented, purposeful, and courageous in our work.\nWe are professional and considerate and bring out the best in each other and are committed to keep learning.\nWe have an open culture, where you can be yourself and valued for who you are. All qualified applicants will receive consideration for employment without regard to ethnicity, sex/sex characteristics, gender (Inclusive of all genders), gender expression, sexual orientation, religion, disability, age, or other diversity characteristics not mentioned. 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