{"id":3253849,"url":"https://alion.io/job/rabobank-sr-iti-analyst-deskside-support-architect","title":"Sr ITI Analyst /Deskside Support Architect","company":{"id":64128,"name":"Rabobank","domain":"rabobank.com","url":"https://alion.io/company/rabobank","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":72,"open_postings":116,"ghost_share":0.552,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Operations","role_family":"Operations","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":108000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":763},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Agile","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2022-10-26T00:00:00Z","employer_posted_date":"2022-10-26","last_verified_at":"2026-11-05T18:25:11Z","board_verified":true,"closed_at":null,"days_open":1471,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":1471},"description":"Job Title\nSr ITI Analyst /Deskside Support Architect Job Description\nThe professional will propose/implement IT Workplace solutions such as: collaboration, desktop, mobile and other end user solutions. He or She will interact with internal customers including Senior Executives to collect needs, wishes and transform them into technical solutions. The candidate must have exceptional customer relationship, customer centric and communication skills with a passion for deliveringamazing customer experiences. The candidate must be use to work in a fast-paced, high technology environment with demanding internal customers.\nThe professional will be the local Subject Matter Expert (SME) of Modern Workplace technologies and as such will be an escalation point for complex user and application performance issues captured by the service desk, and will represent the regional team on global conference calls. He or She will setup/support computers (desktop and laptop), printers and mobile devices, support a wide range of users - troubleshooting both hardware and software related issues.\nKey Responsibilities and Accountabilities:\nExperience as a solution architect with Microsoft Windows 10 and Office365.\n\nKnowledge of Windows PowerShell scripting.\n\nVirtual Desktop Infrastructure (VDI) experience is a plus.\n\nEnsures that all phases of support, including installations, upgrades, software, hardware, operating systems and configurations are properly coordinated, monitored, tracked and resolved.\n\nProvide local support for applications and hardware with escalation to global support teams.\n\nSupport on development of work guidelines, procedures and policies.\n\nWillingness to follow processes, such as technical change management and escalation procedures.\n\nAbility to work with multiple projects/taskssimultaneously.\n\nSupport to deploy all workstation and laptop builds for new users, maintaining laptop/workstation equipment inventory, and assisting with lifecycle planning and hardware refresh projects.\n\nResponsible for managing the day to day virus and security patching of workstationsand laptops in accordance with global defined standards.\n\nAbility to respond to complex and higher-leveluser issues, performs software installations, provides end user training on complex and higher-levelsystem functionality and features, assists in the deployment and testing of hardware peripherals and 3rd party software applications.\n\nSubject Matter Expert (SME) of the desktop/laptop computing environment and as such will be an escalation point for complex user and application performance issues captured by the service deskor field services.\n\nAnalysis/Evaluation/Identification of customer problems and requirements.\n\nEnd-user computing support: mobile devices (IOS and Android), multifunction printers, meeting rooms (audio and video devices).\n\nServe as the voice of the internal customer and provide internal feedback on how IT Infrastructurecan better serve its client base.\n\nCommunicate projects and deliveries status to internal customers and upper Executives.\n\nBe alert to identify opportunities of improvement in our workplace environment.\n\nKeep the workplace environment on par with the latest technological developments.\n\nDevelopa trustedrelationship with internal customer,stakeholders and executive sponsors in order to drive product adoption and ensure they leverage the solution to achieve full business value.\n\nPropose/Implement complete workplace technical solutionsand improve processes and policies.\n\nEnsure that issues are deliveredproperly to local and global management.\n\nAid in the analysis/requirements gathering, design, configuration, implementation/testing, andsupport of workplace solutions.\n\nDevelop clear and concise documentation for internal customers and support teams.\n\nJob Requirements:\nBachelor's degree in computer science, information technology or related areas.\n\nDemonstrated experience in customer experience (CX), user experience (UX), or specialization in IT End User Support / Desktop Management Environment related area.\n\nAdvanced knowledge and experience in Microsoft O365, Windows 10, collaboration products, virtual meeting tools, audi-video equipaments, and mobile services support.\n\nSolid troubleshooting skills.\n\nFluency in Portuguese and English is mandatory.\n\nExcellent communication (verbal and written), organization, project management, time/prioritizemanagement, team player skills.\n\nAbility to work independently and as a member of a team.\n\nITIL certification.\n\nAdvanced understanding of SCCM and best practices using this tool.\n\nAbility to solve complex problems and deal with a variety of situations where only limited standards may exist and critical thinking is needed for effective resolutions.\n\nAbility to work in a “team” environment; friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.\n\nAbility to participate confidently in local and global meetings.\n\nProactively communicating and collaborating with external and internal business colleagues to analyze information needs and functional requirements.\n\nAid in the analysis/requirements gathering, design, configuration, implementation/testing, and support of collaboration solutions.\n\nTroubleshoot issues; document findings/root cause/solutions/fixes and work within team.\n\nContribute to the improvement of processes and policies within all departament.\n\nProject management and team leadership experience.\n\nExperience in Design Thinkingdesired.\n\nFamiliar with Agile processdesired.\n\nDemonstrated ability to innovate and explain IT concepts to non-IT stakeholders\n\nWe believe that Diversity and different perspectives enrich our world and our efforts.All are welcome to apply for Rabobank Brasil vacancies.","description_format":"text","description_chars":5770,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Real Estate","Personal Development"],"lifecycle":[{"event":"open","at":"2026-10-25T23:47:19Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":1471,"expected_fill_days":14,"reasons":["conf:5","stale_co","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/rabobank-sr-iti-analyst-deskside-support-architect","json_url":"https://alion.io/job/rabobank-sr-iti-analyst-deskside-support-architect.json","meta":{"generated_at":"2026-11-05T20:22:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27660,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":64128},"rest":"https://alion.io/mcp/rest/get_company?id=64128"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frabobank-sr-iti-analyst-deskside-support-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frabobank-sr-iti-analyst-deskside-support-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frabobank-sr-iti-analyst-deskside-support-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rabobank-sr-iti-analyst-deskside-support-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frabobank-sr-iti-analyst-deskside-support-architect"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3253849}},{"tool":"search_jobs","arguments":{"company":"rabobank.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3253849},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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