{"id":3040119,"url":"https://alion.io/job/race-winning-brands-technical-support-specialist-2","title":"Technical Support Specialist 2","company":{"id":3868997,"name":"Race Winning Brands","domain":"racewinningbrands.com","url":"https://alion.io/company/racewinningbrands","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":97000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Linux","optional":true},{"name":"Unix","optional":true}],"status":"live","first_seen_at":"2026-10-21T17:22:20Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-03T06:24:08Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Description\nTechnical Support Specialist 2\nRevMax| Full-Time|1st Shift | Charlotte, North Carolina\nWhere craftsmanship still matters.\nAbout Race Winning Brands:\nRace Winning Brands (RWB) is a leading manufacturer of high-performance parts for the automotive and powersports markets, covering engine, transmission, electronics and complementary components. With proud roots in US manufacturing, our family of iconic brands is trusted by enthusiasts, engine builders and racers alike. We’re committed to unwavering quality, passionate about performance and proud to give back to our communities.\nAbout the Brand:\nRevMax designs, engineers and assembles torque converters, valve bodies and transmissions in the USA for diesel trucks, race cars and more. Sister brand Transmission Specialties (TSI) has been an innovator in racing converters and transmissions since 1982.\nRequirements\nAs our Technical Support Specialist, you'll be the help desk for company PCs, laptops, software and applications. You'll report to the Controller and work with the IT Manager and users across our offices and shops. Your work keeps our systems secure, backed up and running so everyone can do their job well.\nWhat you’ll do:\nPut safety first and never pass on a defect, no matter what leaves your hands. \nWork like a pit crew and bring innovation to finding better, faster and smarter ways to work\nTroubleshoot hardware and software problems and resolve common PC issues quickly and efficiently.\nHandle everyday requests such as password resets, printer and drive mappings, minor Active Directory changes, ERP user access, VPN support, email profile setup, file recovery and desktop cleanup.\nInstall, configure, upgrade, test and troubleshoot Windows products and other software.\nApply security updates and maintain virus protection on workstations, laptops and servers.\nPerform daily, monthly and quarterly checks on server, security and networking systems.\nComplete server and system-level backup procedures.\nWork with users to understand their needs and communicate solutions to the IT Manager.\nTrack and coordinate hardware and software license renewals.\nDocument troubleshooting steps and resolutions so the team can reference them in the future.\nRespond promptly by email, phone, text or other channels to keep issues moving to resolution.\nOccasionally work outside standard office hours and travel to local worksites.\nWhat you bring:\nPassion for what you do and pride in your work. \nA commitment to showing up, following through and doing the right thing. \nRecent, relevant experience in help desk operations, technical support and problem resolution.\nProficiency with Word, Excel and Microsoft operating systems.\nUnderstanding of security-related systems, including Active Directory and Group Policy.\nBasic knowledge of Cisco IP phone systems.\nStrong customer service, organization and communication skills, with a professional, courteous manner.\nTechnical aptitude, flexibility and self-motivation, with a drive to find better tools for diagnosing and fixing problems.\nA team-player mindset.\nNice to have: Familiarity with Linux/Unix environments, Open Edge Progress database or the QAD ERP system.\nWhy RWB:\nHealth, dental and vision insurance - effective day 1, with substantial company contribution to medical and dental premiums \nShift differential pay (if applicable) \n9 paid holidays + paid Thank You Day(s) - effective day 1 \nPaid time off \nPaid personal days \n401(k) match up to 3.5% - eligible after 30 days, immediate vesting \nEmployer HSA contributions - up to $1,100 a year \nLife insurance and short-term disability - 100% company paid \nEmployee discounts on products from our brands, including Corsa, Wiseco, JE Pistons, Manley and Rekluse \nMonetary award for perfect attendance \nPrescription safety glasses and work boot reimbursement \nPaid parental leave \nWellness program with medical premium credit \nEmployee Assistance Program (EAP) \nTuition reimbursement \n$1,000 referral bonus \nPhysical Demands/Working Conditions:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.\nSpecific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.\nThe noise level in the work environment is usually high.\nOccasionally lift and/or move up to 80 lbs.\nPersonal protective equipment is required including but not limited to gloves, safety glasses and hearing protection.\nHow We Hire:\nWe respect your time and move quickly. Our hiring process is simple: apply, talk with our team, and if it’s a fit for us both, we’ll make an offer so you can get started.\nReady to join the team? 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