{"id":2516000,"url":"https://alion.io/job/rackspace-technology-cloud-admin-azure-and-aws-ii-in","title":"Cloud Admin (Azure and AWS ) II - IN","company":{"id":46166,"name":"Rackspace Technology","domain":"rackspace.com","url":"https://alion.io/company/rackspace","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-20T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":33000,"period":"year","method":"role_seniority_country_cell","sample_n":29},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon EventBridge","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"Azure","optional":false},{"name":"Azure AKS","optional":false},{"name":"Azure Cosmos DB","optional":false},{"name":"Azure DevOps","optional":false},{"name":"DNS","optional":false},{"name":"Grafana","optional":false},{"name":"IAM","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Terraform","optional":false},{"name":"VPN","optional":false},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-10-14T09:50:44Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T07:08:00Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"L2 Cloud Engineer\nLocation: India\nShift - Should be ok for 24x7 Support\nRole Overview\nWe are seeking an experienced L2 Technical IT Engineer - Cloud Admin (Azure and AWS) to join our dynamic Cloud Platform Support Team. This pivotal role serves 24*7 technical support in rotating shift support to offshore customer for Azure-related technical issues, providing expert guidance to L1 engineers and support technical discussions with customers. The ideal candidate will possess deep Azure expertise, and the ability to thrive in a fast-paced, matrixed operational environment.\nKey Responsibilities\nEscalation and Resolution: Act as the primary escalation point for Azure-related technical issues, ensuring timely and effective resolution to minimize downtime and impact on customer operations.\nLead technical discussions with customer engineering teams, delivering expert recommendations and best practices for Azure deployments and optimizations.\nWrite /modify Basic terraform scripts.\nCollaboration: Work seamlessly within a matrixed environment, partnering with Lead Engineers, Delivery Leads, and offshore support teams to ensure cohesive service delivery.\nMentorship: Provide technical guidance and mentorship to L1 team members.\nStakeholder Engagement: Translate complex technical concepts into clear, actionable insights for non-technical stakeholders and leadership.\nIncident Reporting: Deliver timely incident reports and post-mortem analyses for infrastructure-related issues within managed Azure subscriptions, ensuring transparency and continuous improvement.\nAzure Technical Expertise\nExtensive hands-on experience with Azure IaaS, PaaS, and SaaS services, including but not limited to:Compute: Virtual Machines, VM Scale Sets, Availability Sets, Host Groups, Images, Container Apps, Container Registries.\nNetworking: VWAN, Application Gateway, Front Door, Load Balancer, Firewall, ExpressRoute, VPN Gateways, Network Security Groups, Virtual Networks, DNS Zones, Private Endpoints.\nStorage and Databases: Storage Accounts, Backup Vaults, Managed Instances, SQL Servers, Virtual Clusters, Basic idea Azure Cosmos DB and SQL DB.\nApplication Services: App Services, Service Bus, Logic Apps, Function Apps.\nIdentity and Security: Azure AD/Domain Services, Action Rules, Prometheus Rule Groups, Grafana Dashboards, Action Groups, Metric Alerts, Web Tests.\nAdvanced Services: AKS (Azure Kubernetes Service).\n\nBasic knowledge of Azure Cosmos DB, SQL DB, and Web/Sites.\nWorking knowledge on Terraform.\nStrong expertise in observability tools (e.g., Azure Monitor, Grafana), alert refinement, and troubleshooting.\nBasic knowledge in Azure DevOps, particularly infrastructure pipelines using Terraform for automation and scalability.\nAdvanced experience with AKS: configuration, provisioning, scaling, and troubleshooting.\nMonitor and manage application secret expiry for in-scope secrets, ensuring security compliance.\nCoordinate vendor escalations and support requests to resolve critical issues efficiently.\nAWS Technical Expertise\nHands-on experience supporting AWS infrastructure services.\nCompute: EC2, Auto Scaling Groups, Launch Templates, AMIs, Elastic Beanstalk,and Lambda.\nNetworking: VPC, subnets, route tables, Internet and NAT Gateways, VPC Endpoints, Security Groups, Network ACLs, Transit Gateway, VPN, Direct Connect, Route 53, ELB, and ALB.\nStorage and backup: S3, EBS, EFS, FSx, lifecycle policies, AWS Backup, snapshots, and cross-region replication.\nIdentity and security: IAM users, roles, policies, permission boundaries, KMS, Secrets Manager, Certificate Manager, GuardDuty, Security Hub, and AWS Organizations.\nMonitoring and logging: CloudWatch, CloudTrail, VPC Flow Logs, AWS Config, SNS, EventBridge, and centralized logging.\nSystems management: AWS Systems Manager, Session Manager, Patch Manager, Run Command, Automation, and Inventory.\nTroubleshoot AWS compute, storage, networking, IAM, monitoring, backup, and availability issues.\nInfrastructure as Code and Automation\nWrite and modify Terraform configurations and modules.\nTroubleshoot Terraform plans, state issues, provider errors, and deployment failures.\nSupport pipelines using Azure DevOps.\nUse PowerShell, Bash, Python, AWS CLI, and Azure CLI for operational automation.\nVM Patching, Backup, and OS Management\nManage CPU, memory, disk, filesystem capacity, and performance for cloud-based VMs.\nTroubleshoot connectivity between VMs, applications, databases, and cloud services.\nPlan and implement monthly automated or manual OS patching according to customer maintenance windows.\nApply emergency patches for critical vulnerabilities and monitor patch compliance.\nConfigure and monitor Azure Backup, Recovery Services Vaults, AWS Backup, EBS snapshots, and cloud-native recovery services.\nTest recovery procedures and support disaster-recovery activities.\nMonitoring and Observability\nMonitor infrastructure using Azure Monitor, Log Analytics, Application Insights, CloudWatch, CloudTrail, and centralized logging platforms.\nReview and refine alerts to reduce false positives and improve operational response.\nConfigure metric alerts, action groups, notification rules, dashboards, and operational reports.\nQualifications:\nEducation: Bachelor’s degree, Information Technology, or a related field (or equivalent professional experience).\nExperience: Minimum of 7+ years of hands-on experience with Azure cloud services in a technical support or engineering role.\nTechnical Skills: Deep understanding of cloud infrastructure, observability, automation, and security best practices.\nCertifications: Relevant certifications such as Microsoft Certified or AWS Certified\nCommunication: Excellent verbal and written communication skills.\n\nAbout Rackspace Technology\nRackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.\nMore on Rackspace Technology\nThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. 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