{"id":2603432,"url":"https://alion.io/job/rackspace-technology-cloud-engineer-i-azure-in","title":"Cloud Engineer I ( Azure ) - IN","company":{"id":46166,"name":"Rackspace Technology","domain":"rackspace.com","url":"https://alion.io/company/rackspace","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-15T05:46:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Azure DevOps","optional":true},{"name":"ITIL","optional":true},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-10-15T08:49:29Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T17:39:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"L1 Technical IT Engineer - Azure Infrastructure Support\nJob Summary\nWe are seeking a proactive and customer-focused L1 Azure Infrastructure Support Engineer to join our Cloud Operations team. The role is responsible for providing 24x7 operational support for Azure-based infrastructure environments, monitoring cloud resources, responding to alerts and incidents, and performing day-to-day administration of Windows and Linux systems hosted in Microsoft Azure.\nThe ideal candidate should possess foundational Azure cloud knowledge, basic system administration skills, and a strong willingness to learn and grow within a managed services environment.\nKey Responsibilities\nMonitoring & Incident Management\nMonitor Azure infrastructure, applications, and services using approved monitoring tools.\nAcknowledge, triage, and respond to alerts and incidents within agreed SLAs.\nPerform first-level troubleshooting and resolution of infrastructure issues.\nEscalate unresolved or complex incidents to L2/L3 support teams following defined procedures.\nParticipate in major incident bridges and provide timely updates.\nEnsure accurate documentation of incidents, service requests, and resolutions.\nAzure Infrastructure Support\nMonitor and support Azure Virtual Machines (Windows and Linux).\nPerform routine operational tasks on Azure resources.\nMonitor Azure networking components including Virtual Networks, Load Balancers, and VPN connections.\nSupport Azure Backup and recovery operations.\nAssist with storage administration and capacity monitoring.\nValidate successful completion of scheduled jobs and maintenance activities.\nOperating System Administration\nPerform routine health checks on servers and infrastructure components.\nSupport patching and maintenance activities as per established procedures.\nPerform basic troubleshooting of Windows Server and Linux systems patching and backup issues.\nService Requests & Change Support\nExecute standard service requests and operational tasks.\nSupport implementation of approved changes under supervision.\nValidate system health before and after changes.\nMaintain accurate operational records and change documentation.\nDocumentation & Communication\nMaintain and update operational runbooks, SOPs, and knowledge articles.\nProvide detailed shift handovers to incoming support teams.\nCommunicate effectively with customers, vendors, and internal stakeholders.\nParticipate in process improvement initiatives and operational reviews.\nTechnical Skills\nMicrosoft Azure\nBasic knowledge and operational support experience with:\nAzure Virtual Machines\nAzure Virtual Networks (VNet)\nNetwork Security Groups (NSG)\nAzure Storage Accounts\nAzure Backup\nAzure Monitor\nLog Analytics Workspace\nAzure Alerts and Action Groups\nAzure DNS\nRecovery Services Vault\nWindows Administration\nEvent Viewer Analysis\nDisk and File System Management\nService Monitoring\nBasic PowerShell knowledge\nLinux Administration\nService Management\nLog Analysis\nBasic Shell Scripting\nMonitoring Tools\nExperience or exposure to:\nAzure Monitor\nAlertOps\nOther infrastructure monitoring tools\nITSM Tools\nExperience using ticketing and service management platforms such as:\nServiceNow\nHaloITSM\nPreferred Skills\nBasic PowerShell scripting.\nUnderstanding of cloud security concepts.\nExposure to Azure DevOps and automation tools.\nKnowledge of infrastructure monitoring and alert management.\nFamiliarity with backup and disaster recovery concepts.\nUnderstanding of ITIL processes and best practices.\nQualifications\nEducation\nBachelor’s degree in information technology, Computer Science, Engineering, or Graduate .\nEquivalent practical experience will also be considered.\nExperience\n1-3 years of experience in Infrastructure Support, Cloud Operations, Service Desk, or Technical Support.\nExposure to Microsoft Azure environments preferred.\nExperience supporting Windows and Linux operating systems.\nCertifications (Preferred)\nMicrosoft Azure Fundamentals (AZ-900)\nMicrosoft Azure Administrator Associate (AZ-104) - Preferred\nITIL Foundation Certification - Preferred\nSoft Skills\nStrong troubleshooting and analytical skills.\nExcellent verbal and written communication skills.\nCustomer-focused approach.\nAbility to work effectively in a 24x7 rotational shift environment.\nStrong attention to detail.\nGood documentation and reporting skills.\nAbility to prioritize tasks and manage multiple incidents simultaneously.\nTeam-oriented mindset with a willingness to learn new technologies.\n\nAbout Rackspace Technology\nRackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.\nMore on Rackspace Technology\nThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. 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