{"id":4260752,"url":"https://alion.io/job/rackspace-technology-dc-ops-technician-iii-uk","title":"DC Ops Technician III - UK","company":{"id":46166,"name":"Rackspace Technology","domain":"rackspace.com","url":"https://alion.io/company/rackspace","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":12,"ghost_share":0.083,"stale_share":0.417,"repost_share":0.25,"time_to_fill_p50_days":30,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Slough, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Red Hat","optional":false},{"name":"Ubuntu","optional":false},{"name":"VMWare","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-13T15:22:03Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T12:51:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey - providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.\nThe Data Centre Operations Technician (L3) owns the responsibility of all IT Infrastructure, including customer configurations, within the data centre environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.\nYou must be able to work a flexible schedule, supporting a team doing 24x7x365 coverage, including holidays and weekends.\nThis role is 2nd shift (12pm-9pm) 5 days p/week, rotating between Sun-Thurs and Tues-Sat.\nKey Accountabilities\nUtilize custom monitoring software and internal ticketing system to provide customer support\nIdentify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components\nTroubleshoot simple operating system storage issues including file system, disk management and RAID technologies\nSupport servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server\nSimple operating systems administration to include troubleshooting of login, password and connectivity issues\nTroubleshoot simple local area network (LAN) connectivity issues and re-establish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers\nComplete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances\nComplete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays\nComplete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required\nTroubleshoot copper and fibre cabling including initial installation testing as well as connectivity issues with previously deployed copper or fibre cabling\nProvide technical communication relating to customer configurations in a concise, professional manner\nAdhere to company security policies and procedures, including health and safety and local governing requirements as directed\nExecute and maintain meticulous 5S and housekeeping practices\nDemonstrate no less than full performance in a continuous, consistent, measurable manner\nDemonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers\nCommunicate in an honest, transparent manner focused on building trust amongst customers and coworkers\nRequirements\nEducated to GCSE level or equivalent; further education in a technical vocation advantageous\nPrevious experience or ability to show familiarity with building, repairing or upgrading hardware components required\nPrevious experience in a customer service oriented position preferred\nIndustry recognized certifications in operating systems, networking, security and/or storage technologies preferred\nExperience with Dell PowerEdge and HP ProLiant rack server hardware preferred\nExperience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS preferred\nExperience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches preferred\nExperience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferred\nMust be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends.\nMust be able to prioritize work in a fast paced, high pressure environment\nMust possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette\nMust be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software\nMust be able to lift 50 lbs over head\nMust have reliable transportation and be willing to occasionally travel (2-4 wks/yr)\n\nAbout Rackspace\nRackspace is the operator of the full enterprise AI stack, bringing together infrastructure, applications, data and AI platforms across private and public cloud environments. Through our Build | Operate | Innovate model, we deliver the engineering expertise, infrastructure and continuous operations enterprises need to deploy and operate AI reliably, reduce complexity and realize measurable value. Building on more than 25 years of experience operating complex enterprise technology, we help customers manage AI performance and costs while maintaining control over their data, technology choices and where their AI runs. Our vendor-neutral, model-agnostic capabilities give customers the flexibility to evolve as technology changes. Learn more at www.rackspace.com.\nLife at Rackspace\nThough we're all different, Rackers share a common goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day and embrace the belief that unique perspectives fuel innovation and help us better serve our customers and communities around the globe.\nWe welcome you to apply and want you to know that we're committed to providing equal employment opportunities without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation or any other legally protected characteristic. 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