{"id":2787025,"url":"https://alion.io/job/rackspace-technology-dc-ops-technician-v-weekend-1st-shift","title":"DC Ops Technician V - Weekend 1st shift","company":{"id":46166,"name":"Rackspace Technology","domain":"rackspace.com","url":"https://alion.io/company/rackspace","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":7,"ghost_share":0,"stale_share":0.143,"repost_share":0.143,"time_to_fill_p50_days":29,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":112000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3331},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Red Hat","optional":false},{"name":"Ubuntu","optional":false},{"name":"VMWare","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T01:52:08Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"JOB DESCRIPTION:\nThe Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.\nWork Location/Days/Hours:\nAshburn, VA\nSat- Wed\n7am to 4pm EST\nJOB REQUIREMENTS:\nKey Accountabilities\nUtilize custom monitoring software and internal ticketing system to provide customer support\nIdentify and troubleshoot complex hardware failures on x86-based servers to include the replacement of failed hardware components\nTroubleshoot complex operating system storage issues including file system, disk management and RAID technologies\nSupport servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server\nComplex operating systems administration to include resolution of configuration file, permission, login, password and connectivity issues\nTroubleshoot complex local area network (LAN) connectivity issues and reestablish remote access to customer\nconfigurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers\nSupervise and assist with the troubleshooting, configuration and replacement of network device hardware including edge and core routers, access and aggregation switches, firewalls, load-balancers and security appliances\nSupervise and assist with the troubleshooting, configuration and replacement of storage devices including shared and dedicated SAN, DAS and NAS arrays\nComplete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required\nTroubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling\nProvide technical communication relating to customer configurations in a concise, professional manner\nDemonstrate a strong understanding of the overall data center environment to include the relationship between electrical, HVAC and redundant infrastructure systems\nAdhere to company security policies and procedures, including health and safety and local governing requirements as directed\nServe as the primary technical escalation point for DCOPS personnel of all other levels\nCoordinate the onboarding and training for all new DCOPS personnel within the team\nExecute and maintain meticulous 5S and housekeeping practices\nDemonstrate no less than full performance in a continuous, consistent, measurable manner\nDemonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers\nCommunicate in an honest, transparent manner focused on building trust amongst customers and coworkers\nKey Performance Indicators (please note your KPI’s are the outputs of each of the accountabilities)\nDemonstrate a clear understanding of Rackspace software toolsets required for the monitoring and support of customer configurations\nUtilize Rackspace software toolsets to drive and complete work globally, across data centers when required\nDemonstrate the ability to successfully complete customer configuration maintenances and hardware troubleshooting\nAttention to detail and adherence to maintenance instructions ensure customer configuration rework is not required\nCustomer configuration maintenances are quality controlled and adhere to published policy and process to ensure Global alignment\nTroubleshooting and problem-solving capabilities lead to accurate and timely resolution of technical events\nAll customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method\nAll customer interactions, both internal and external, are conducted in a manner that delights customers\nProcess and policy sign off is conducted in a timely manner, with clear understanding of the subject matter, by the specified due date\nServe as a primary activator for global alignment by reviewing process and policy documentation on the knowledge base for accuracy and relevance\nAssist in knowledge base administration by reviewing and correcting formatting as needed\nEnsure that process and policy training amongst the team is completed by the specified due date\nAll areas of responsibility are clean and organized with specific areas designated for all moveable items\nMAIN CONTACTS (external/internal):\nData Center Operations Team Lead (daily: direct manager)\nInternal Rackspace Personnel (daily: status of customer issues, configurations, objectives and tasks)\nExternal Customers/Vendors (varies: configuration planning and status communication)\nExternal Vendors (varies: supervision and oversight of work undertaken)\nREQUIREMENTS:\nHigh School diploma or equivalent required; University or College degree preferred\nMinimum 3-years experience working in a data center environment or equivalent technology background required\nMinimum 3-years experience or ability to show familiarity with building, repairing or upgrading hardware components required\nMinimum 3-years experience in a customer service-oriented position preferred\nIndustry recognized certifications in operating systems, networking, security and/or storage technologies preferred\nExperience with Dell PowerEdge and HP ProLiant rack server hardware required\nExperience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS required\nExperience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches and ASR series routers required\nExperience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems, EMC VMAX and VNX SAN systems required\nMust prepare and deliver technical training sessions for data center staff\nMust be able to work a flexible schedule, 24x7x365 coverage required including holidays and weekend.\nMust be able to prioritize work in a fast paced, high-pressure environment including the resolution of escalated issues and events\nMust have experience leading root cause analysis investigations\nMust possess exceptional written and verbal skills, type with proficiency and exhibit professional phone etiquette\nMust be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software\nMust have reliable transportation and be willing to occasionally travel (2-4 wks/yr)\nMinimum 2-years as an employee of Rackspace preferred\nQualifications:\nMust be able to work in the US on an unrestricted basis.\nHigh School Diploma or equivalent is required.\n8-years’ experience working in a data center environment.\nAble to build, repair or upgrade hardware components.\nStrong understanding of storage RAID configurations and requirements.\nSome knowledge of Data Center Engineering, Including three phase power, busway power distribution systems, and power and thermal capacity planning.\nMust be able to lift 50 lbs. overhead\nSuccess in the role requires the following personal qualities:\nExcellent Verbal and Non-Verbal Communication\nFinds issues and solutions ahead of need\nTakes the lead on a team when needed\nActively solicits feedback from others\nAbility to proactively solve problems\nRational decision making in high pressure situations\n#LI-DB1 #LI-Onsite\n\nOur compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $79,619.00/year in our lowest geographic market up to $116,699.00/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.\n\nAbout Rackspace Technology\nRackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.\nMore on Rackspace Technology\nThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.","description_format":"text","description_chars":9490,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Space & Aerospace","Cloud Platforms (IaaS & PaaS)","Managed IT Services (MSP)","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-17T16:07:08Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.898,"p_room":1,"age_days":6,"expected_fill_days":29,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/rackspace-technology-dc-ops-technician-v-weekend-1st-shift","json_url":"https://alion.io/job/rackspace-technology-dc-ops-technician-v-weekend-1st-shift.json","meta":{"generated_at":"2026-10-22T18:40:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1503,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":46166},"rest":"https://alion.io/mcp/rest/get_company?id=46166"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frackspace-technology-dc-ops-technician-v-weekend-1st-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frackspace-technology-dc-ops-technician-v-weekend-1st-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frackspace-technology-dc-ops-technician-v-weekend-1st-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rackspace-technology-dc-ops-technician-v-weekend-1st-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frackspace-technology-dc-ops-technician-v-weekend-1st-shift"}]}