{"id":2585633,"url":"https://alion.io/job/rackspace-technology-gcp-cloud-engineer-ii","title":"GCP Cloud Engineer II","company":{"id":46166,"name":"Rackspace Technology","domain":"rackspace.com","url":"https://alion.io/company/rackspace","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-15T05:46:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"IAM","optional":false},{"name":"Terraform","optional":false},{"name":"Windows","optional":false},{"name":"Git","optional":true}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T17:39:55Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Summary\nWe are looking for an experienced GCP Cloud Support Engineer to provide L2/L3 technical support for enterprise cloud environments. The candidate will be responsible for troubleshooting cloud infrastructure issues, managing incidents, maintaining service availability, and meeting customer SLAs in a managed services environment.\nKey Responsibilities\nProvide technical support for GCP services, including Compute Engine, VPC, Cloud Storage, IAM, Cloud DNS, Load Balancing, and Cloud Monitoring. \nTroubleshoot cloud infrastructure, networking, connectivity, performance, and operating system issues. \nManage incidents, service requests, problem investigations, and approved infrastructure changes within defined SLAs. \nMonitor cloud environments, analyze logs and alerts, and perform root cause analysis. \nSupport Terraform-managed infrastructure, including configuration troubleshooting, Terraform plan reviews, and infrastructure drift investigation. \nFollow change management, security, and operational best practices while implementing production changes. \nCommunicate effectively with customers and internal teams, providing timely updates and technical resolutions.\nRequired Skills\n5+ years of IT infrastructure or cloud operations experience, including hands-on GCP support. \nGood knowledge of GCP core services, cloud networking, Linux/Windows servers, and troubleshooting. \nWorking knowledge of Terraform and Infrastructure as Code (IaC) concepts. \nUnderstanding of incident, problem, and change management processes. \nStrong analytical, communication, and customer service skills. \nAbility to work in a managed services environment and rotational shifts, including 24×7 support, if required. \nPreferred Qualifications\nGoogle Cloud Associate Cloud Engineer or Professional Cloud Engineer certification. \nFamiliarity with Git, basic scripting, cloud monitoring, backup, and disaster recovery. \nNote: This is a cloud support and operations role, not a DevOps engineering role. Terraform knowledge is required for supporting and troubleshooting existing infrastructure.\n\nAbout Rackspace Technology\nRackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.\nMore on Rackspace Technology\nThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. 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